An employee has changed his email address. His old email address is defunct and he cannot access it. He cannot change his email address in Quickbooks. What can we do?

To send your employee's payslips to their new email address, first update their email address in their employee profile, then resend the invitation to access their pay stubs.

Here's how to update their email and resend the invitation:

1. Go to your Left Navigation Menu and select Payroll, then Employees.
2. Select the employee's name to open their profile.
3. Navigate to the Personal Info section and select Edit.
4. Enter the employee's new email address.
5. Check the box to invite the employee to view their pay stubs and W-2s online.
6. Select Save.

For more information, please check out this article: Update or change your Intuit Account sign-in information.

If you have any additional questions about accessing or updating the old email address in QuickBooks, please feel free to reach out in this thread.