What should I do when there is an unusual entry of RM 19 billion in my QBO Sales profile entered by QBO system. It mentions as I added, but It was not my work.

Seeing an unexpected RM 19 billion is enough to give anyone a heart attack. If an account with a non-zero balance is inactivated, QuickBooks creates an adjustment entry to zero it out and balance your books. It also logs the currently active user as the initiator who deactivated the account.

You can fix your sales profile by deleting that automated entry. This step will remove the unusual figure and restore the account balance to its original amount.

Here's how:

1. Go to All apps and select Accounting, then Chart of accounts.
2. Find the reinstated account and select Account history.
3. Locate the last entry in the register with the description: Created by QB Online to adjust balance for deletion.
4. Click the transaction and choose Delete.
5. Select Yes to confirm.

You may also consider consulting your accountant to review your account and investigate the origin of that massive balance. They can help resolve it properly and keep your books intact.

If you still have issues that need to be cleared, just let me know.