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May 8, 2021
Question

Hi , I found that there are double payment for my April subscription which is on 18th April and 22nd April. Can help to check what is the issue?

  • May 8, 2021
  • 1 reply
  • 1 view
No text available

1 reply

Level 6
May 8, 2021

Hi there, chris291.

 

I'll show you how to get to the right person who can help you further with this.

 

While I'm not able to check your account, I suggest contacting our support team, so they can help verify the charges from the previous month.

 

Here's how:

 

  1. Log in to your QuickBooks Online Account.
  2. Go to (?) Help.
  3. Enter a keyword or a question in the QB Assistant.
  4. Click on Contact Us.
  5. Choose Chat to start a chat with a live support.
     

Also, you can check out this article that'll surely help you manage your billing and subscription: Update billing, payment, and subscription info in QuickBooks Online

 

Please let me know if you have follow-up questions just by clicking the Reply button below. Have a great weekend!