Hi! I would like to be added to the affected users' list of the investigation number: INV-57356. MI name is Jorge Osborne and my email is xxxxxxxx@xxxxxxxxxxxxxxxxx.xxx

Hello there, @osborne.jorge.

I want to share some updates regarding the INV-57356 and how you can be added to the list of the affected users.

The investigation is still ongoing to determine the reason why users are unable to enter customer VAT registration numbers in the Customer Information card. Our engineers are working to fix this matter in a timely manner.

On the other hand, to be notified whenever any updates on this matter are made available, I recommend reaching out to our Customer Care Team. They have the tools that can add you to the list of the affected users.

Know that, we've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

Please see the steps and snips below for your reference:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

I'm also adding these help articles below to give you more insights about adding VAT rates in the system and all the things that you need to know once you're registered: 

• Set up sales GST/VAT rates and use them on forms
• The Value-Added Tax (VAT) registered

Feel free to hit that Reply button if you have any other questions. Have a great day ahead.