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January 9, 2021
Question

Our payment is not accepted.QB emailed me that engineering is aware of this wider problem & working on a fix. I' m able to log on but my accountant cannot.Any workaround?

  • January 9, 2021
  • 1 reply
  • 1 view
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1 reply

RenjolynC
Level 9
January 9, 2021

Thanks for reaching out to us here, kyriacos.

 

We're unable to provide a workaround at the moment. Our engineers are still working on resolving the issue. What I can recommend is to contact our Customer Care Team. They can add your company information to the list of affected users, as well as receive notifications once it is fixed.

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

  1. Go to the Help menu, and select Talk to a human.
  2. Choose Talk to a human again. 
  3. Proceed with I still need a human.
  4. Click the Contact us link.
  5. Select either Start messaging or Get a call.

 

If you need to manage other task in QuickBooks Online, feel free to visit our help articles here.

 

You can always get back to me if you have other questions or concerns. I'd be glad to help you out again. Take care!