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January 6, 2024
Question

Why do I keep getting an error message... We're sorry, we can't find the page you requested.You may have incorrectly typed the address (URL) or clicked on an outdated li

  • January 6, 2024
  • 1 reply
  • 5 views
Seeing an highlighted message in red on my dashboard and when I click on it this error message appears.

1 reply

QuickBooks Team
January 6, 2024

Thank you for visiting the Community today, bmahfood.

 

I understand how frustrating it can be to keep encountering error messages while trying to access a webpage. Allow me to provide some insights into the issue and offer alternative solutions to help you get back to your accounting activities.

 

 We have been informed by some of our users that they're receiving an error when opening the link on the Dashboard. Our engineers are already aware of this issue and are working on it with the utmost urgency to get it fixed as soon as possible. 

 

If you're having trouble checking an overdue invoice, you can go to the Dashboard and select Get things done. From there, you can locate the entries you are working on. 

 

Alternatively, you can go directly to the Sales menu on the left panel and select Invoices. In case none of these suggestions work, we recommend that you get in touch with our QuickBooks Online (QBO) Care Team. By doing so, they can add you to the list of affected users and keep you updated on the progress of the investigation, including the permanent resolution.

 

To contact support:

 

  1. Hover your mouse to the Help menu in the upper right to see more options.
  2. Go to the Assistant tab and then enter a brief description of your concern in the Type something field. For example, missing expenses and transactions on the VAT Detail report and wants to contact support.
  3. Click the Contact Support menu to display the How would you like to connect with us? Screen.
  4. Press the Chat with us button to start a conversation.

 

You can go over this article for detailed information about the support hours and types: How and when can I contact Support?

 

I've included an article that discusses in detail how to change your QuickBooks view: Get started and adjust settings after you sign up for QuickBooks Online. From there, you'll learn the various tabs and how each one works.

 

In case you need further information on any accounting tasks or you're preparing to get your books ready for the upcoming year-end process, the following resources contain topics to help you complete these activities:

 

 

I appreciate your patience while we're working through this. Don't hesitate to visit the Community again if you have questions about the product or concerns navigating through the Dashboard. I'm always ready to lend a helping hand, bmahfood.