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February 19, 2026
Question

I am trying to set up pensions for my employees, it will not allow me to switch to NEST, however pensionbee do not allow employers to pay in on behalf of their employees

  • February 19, 2026
  • 1 reply
  • 3 views

I am trying to set up pensions for my employees, it will not allow me to switch to NEST, however pensionbee do not allow employers to pay in on behalf of their employees, how do I edit this?

1 reply

QuickBooks Team
February 20, 2026

Welcome to the Community, Frankie. As you’ve already set up a pension scheme with a previous provider, the program doesn’t allow you to switch directly to a new pension provider. 

For further assistance with changing your pension provider, I recommend contacting our QuickBooks Live Support Team. They have the tools and access needed to guide you through the process. Here’s how you can reach them:
 

  1. In QBO, navigate to the Help (?) Icon.
  2. Proceed to the Search Tab.
  3. In the bottom section, click Contact Us.
  4. Enter a brief description of your concern and hit Continue.
  5. You can choose how you can reach out through Chat or Callback.


You can request a callback from Monday to Friday, 8:00 AM to 6:00 PM GMT, or reach us via chat from Monday to Saturday, 8:00 AM to 10:00 PM GMT.

Should you have further concerns or other questions, please reach out. We’re here to support you every step of the way.