I'm trying to upgrade my credit card connection....but it takes me to Natwest Bank NOT natwest cards online?

This is already under investigation, Lelly.

Our engineers are working on a permanent fix. As a workaround, you can upload the bank transactions manually.

Here's how:

1. Go to Banking on the left panel.
2. Choose Banking.
3. Select the File upload option located in the upper right.
4. In the Bring your info into QuickBooks page, click the Browse button and select the file exported from your bank's website.
5. Select Next.
6. Choose the bank account from the drop-down.
7. Select Next.
8. Map the columns to match the QuickBooks Online fields, and click Next.
9. Select the transactions you want to upload and select Next. Then, hit the Let's go! button.

Please sample screenshots for a visual guide:

The following article contains more details: Manually upload transactions into QuickBooks Online.

I'd also recommend contacting our Customer Care Team so we can add your company information to the affected user list.

Here’s how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

Visit us again if you have other questions or concerns. Thanks.

i need to cancel credit cards then reconnect