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September 23, 2026
Question

The app is not allowing me to save any information add to a snapped receipt. It will capture the receipt, but not allow me to save it once the information is entered?

Why

1 reply

QuickBooks Team
September 23, 2026

Please contact our Intuit Expert so we can investigate why the mobile app isn't allowing you to save receipt details. They can start a live screen-sharing session to review your account and settings and help resolve this issue.

 

In the meantime, you can review and edit your uploaded receipts by signing in to QuickBooks Online through a web browser on your computer.

 

If you have more questions, drop a reply below.