Why am I now being charged 4.25% for taking a credit card payment with the QuickBooks card reader? It used to be 2.5%

I appreciate you for bringing this to our attention.

Based on the information available on the QuickBooks payment rates, the fee for using the QuickBooks card reader should be 2.5%. If you're being charged 4.25%, I recommend using our Look Up Charge Tool. This will help you see the complete details of what the charges are for.

Something else to consider is to get in touch with our Live Support Team. They can take a closer look and help make sure everything’s on track.

Here's how to reach out to them:

 QuickBooks Payments

M-F 6 AM to 6 PM PT

• Chat with us
• You can also contact support via chat using the Merchant Service Center.

QuickBooks Online with Payments & Merchant Service Center

M-F 6 AM to 6 PM PT

Contact us through QuickBooks Online

1. Navigate to the Help menu.

2. Click the Search option and type contact support.

3. Choose the Contact Us tab at the bottom.

4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

For more information on the support hours of our Live Support Team, please refer to this article: Get help with QuickBooks products and services.

You can also visit this article for more information on QuickBooks Payments fund transfers: Common questions about QuickBooks Payments deposits in QuickBooks Online.

If there’s anything else you need help with, especially regarding your transaction fees in QuickBooks, just click the Reply button.