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Binniss
February 12, 2019
Question

Cant Create copy of company file for quickbooks online

  • February 12, 2019
  • 5 replies
  • 13 views

When trying to create a  copy of my quickbooks company file for quickbooks online i get an error that says "Back Up Failed -1".

 

I currently have quickbooks desktop 2018

5 replies

AlcaeusF
AlcaeusF
Level 14
February 13, 2019

Thanks for dropping by the Community, @Binniss.

 

I'm here to help make sure that you can create a backup copy of your QuickBooks Desktop (QBDT) company file.

 

I checked if there's an ongoing issue about this, but there isn't currently one. That being said, let's perform some troubleshooting steps that can help us isolate this.

 

To start off, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools comb through, repair, and notify you of data damage within the file.

 

1. Go to File, then select Utilities and Rebuild Data.
2. Choose OK. Follow the prompts to save a backup.
3. Click OK when you see Rebuild has completed.
4. Now, go back to File, then Utilities and select Verify Data this time.
5. Should the Verify find an issue with your data, you will be prompted to Rebuild Now or View Errors.

 

 

 

For your reference, you can also check out this article for further guidance: Resolve data damage on your company file.

 

Once done, try to create another backup copy of your company file. Here's a helpful article with the detailed steps on how to do it: Create a backup of the QuickBooks Desktop company file.

 

That should get you fixed right up! Please let me know how it goes by leaving a comment on this thread. I'd be glad to answer if you have any additional questions. Take care and enjoy the rest of the day.

BinnissAuthor
February 14, 2019

Hi Firtz. I followed the steps and verified and rebuilt the data and still i am receiving problems.

Quickbooks reported that it found 109 Issues. Is this the source of my problem?

 

Catherine_B
Level 9
February 14, 2019

I appreciate the steps you've done, Binniss. 

 

Based on the screenshot you've provided, the errors are related to your transactions and lists. You'll want to expand each error to see the reason why.

 

To guide you better in fixing the errors, please contact our phone support team.


Here's how: 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose QuickBooks Desktop and select your account version. 
  3. Under the What can we help you with? section, choose Solving Issues & Error Messages link. 
  4. Then select Common Errors. 
  5. Scroll down and click the Get Phone Number button.

We are always around to help you if you have further concerns. 


 

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