Contact me to help me with Purging Company Information

You are unable to purge QBO Simple Start or your account > 60 days old. You should open a new blank QBO account and cancel the old one.

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Joining the conversation to help with your question about purging data, Marja.

You might have also reached out our Chat Support Team before the they open. This can be the reason why no one responded to you when you started a chat conversation.

Their business hours starts from 6 AM to 6 PM Pacific Time. Here's an article about their contact details: QuickBooks Online Support.

With regards to purging your data, you can follow these steps as long as your account is not more than 60 days old:

1. Go to the URL section on your browser's address bar. Delete all the text after the last / and enter purgecompany.
   

   For example: Before: https://...qbo.intuit.com/app/homepage After: https://...qbo.intuit.com/app/purgecompany

2. Type in Yes. to confirm you want to delete your company data.
3. Select Wipe data.

Here's an article about this process for more details: Delete Your Data and Start Over in QuickBooks Online.

If it's more than 60 days old, you'll need to cancel the existing one and create a new one. Follow the steps in these articles for more details:

• Cancel Your QuickBooks Online Subscription or Trial 
• Sign up for QuickBooks Online

Let me also share this article for additional references when using the program: Getting Started With QuickBooks Online 

Don't hesitate to always reach out to us if you have more questions. We'll make sure to sort them out for you.