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MBC_Ltd
June 29, 2022
Question

Export from QuickBooks Premier - Accountant Edition 2021 to QBO

  • June 29, 2022
  • 6 replies
  • 35 views

Hi, every time I try to "export your company file to to Quickbooks online" I get a pink box saying 

"You’ll need to update your software to access your Intuit Account here.". -  F2 information here: If anyone can please help. At a guess it seems like it's something to do with internet explorer and edge issues... Thanks.

6 replies

AlcaeusF
AlcaeusF
Level 14
June 29, 2022

Hello @MBC_Ltd,

 

I appreciate the detailed information and screenshots about the issue. I can help you fix the error message so you can export your company file to QuickBooks Online.

 

I suggest we start by updating your QuickBooks program to the latest release. Aside from improving the performance of the software, it instantly fixes common and complicated errors.

 

Here's how:

 

  1. Click the Help tab in the upper-right corner, then select Update QuickBooks Desktop.
  2. Go to the Update Now tab.
  3. Select the updates you want to include.
  4. Put a checkmark on the box beside Reset Update.
  5. Hit Get Updates. Download and install automatic QuickBooks Desktop updates
  6. Restart QuickBooks.

 

After installing the updates, export your data again using the same steps. You should be able to pass through step 2 of the Export to QuickBooks Online window without getting the error.

 

If the problem persists after following the steps above, it may be related to your default browser. For users using Chrome or another browser, you can change the path by following the steps shared by the user (@sahluwalia) in this thread: Fix issue Quickbooks won't open without Internet Explorer.

 

Also, I've included an article you can use to learn how to fix data issues using Verify Data and Rebuild Data tools in QuickBooks: Resolve Potential Data Issues in QuickBooks Desktop.

 

Get back to me if you need more assistance fixing error messages in the Desktop version. I'll be more than happy to help out.

MBC_LtdAuthor
June 29, 2022

Thank you very much for your help. I have taken the steps you outlined with no change in the issue so far I'm afraid. 

 

The updates where reset and redone.

 

Rebuild and verify completed successfully and reported no problems.

 

Internet Explorer 11 for Windows 8.1 is also currently the default browser.

 

Relevant pictures are in this link should be three of them, the editor here won't let me post them like last time. My apologies.

 

https://imgur.com/a/UGmKsua

LollyNino_CQuickBooks Team
QuickBooks Team
June 29, 2022

Thanks for getting back here, @MBC_Ltd. 

 

You can reach out to our Customer Support to get QuickBooks Desktop 2020. From here, they can help you install and activate your QBDT.

 

See this contact QuickBooks Desktop support article for more information. Here's also a guide on how to install QuickBooks Desktop. 

 

On the other hand, to give you complete details regarding its new features together with the system requirements that work best for this version, I suggest checking out these resources below: 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you, Take care always. 

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