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August 2, 2022
Question

Has anyone been able to connect with Paypal? When I try to link the account it stays stuck in the 'give permission' step. Thanks!

  • August 2, 2022
  • 2 replies
  • 11 views
No text available

2 replies

MJoy_D
QuickBooks Team
August 2, 2022

I'm here to share some information about connecting PayPal and QuickBooks Online, @marco19. 

 

There's an ongoing issue when attempting to connect PayPal to QuickBooks Online (QBO). Our Product Engineering team is already aware of this and is now working on a fix. To constantly receive an update about this concern, I suggest reaching out to our Product Support Team. Then, let them add you to the email list for Investigation No. 61763.

 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent.
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
  4. You'll now be provided options on how to connect to our Customer Support.

 

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

In the meantime, you can add your sales and expenses to QBO manually. Refer to these articles for detailed guidance on how to add them:

 

 

Let me know if you still have questions about connecting your PayPal account or anything else. I'm always glad to help in any way I can. Take care and have a great rest of the day!

Fiat Lux - ASIA
Level 14
August 2, 2022

@marco19 

Utilize a 3rd party app for the time being.