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September 13, 2025
Question

How do I deposit the customers invoice payment to my QuickBooks Checking account

  • September 13, 2025
  • 1 reply
  • 11 views

The invoice shows as paid and I also got the email and notification that it was paid. When I go to the invoice in QuickBooks it also shows the payment, but also prompts me to record a payment. The money has not shown up in my bank accounts and I don’t know what to do. Please help

1 reply

MariaSoledadG
QuickBooks Team
September 14, 2025

Once you already have associated QuickBooks Checking in your QuickBooks Payments and when your customers already make payments, their deposits will be recorded and should appear directly in your QuickBooks Checking account, Devenaire. May I know which part in QuickBooks is prompting you to record a payment? This will help me better understand your concern and provide an accurate solution. 

 

In the meantime, you can go to your Merchant Services account and verify the status of your deposit. Under the Home tab, select Deposits to verify.
 


At the same time, make sure you to associate your QuickBooks Checking account in your Merchant Services . Here's how:

 

  1. Under the Account tab, choose Account Profile.
  2. Go to the Deposit Account Information section, and ensure to select QuickBooks Checking.
     
  3. Click Edit to update
     

Aside from that, associate your QuickBooks Checking in your QuickBooks Online (QBO) Accounts and settings as well.

 

  1. Go to the Gear icon and select Accounts and settings.
  2. Under the Payments tab, connect the Checking account.

 

We also deposit your first set of payments ) often called a batch) within 5 business days. Initial deposits may take slightly longer as we finalize the setup of your account. Once everything is fully set up, future customer payments will be deposited much more quickly. You can read this article for your reference: Find out when QuickBooks Payments deposits customer payments.

 

By following the general settings outlined above, you should now have a better understanding of how everything works. You can always connect with us anytime if you have any other questions and concerns about the QuickBooks Checking account. We're always here to help.