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L
lindak1119
Level 7
February 6, 2019
Question

How do I remove a master administrator that is an disgruntled ex-employee

  • February 6, 2019
  • 2 replies
  • 16 views
No text available

2 replies

M
mazar
Level 6
February 6, 2019

Hello,

 

The ideal solution if you can have the ex-employee log in and transfer the MA rights to another user or if you have their login info you can do it also.  https://quickbooks.intuit.com/community/Account-management/How-to-transfer-the-role-of-Master-Administrator/m-p/185969

 

If that's not possible, you would have to call support and have them fill out a MA transfer request.

P
PeterWhit
November 5, 2020

What's the phone number for support?

 

J
jamespaul
Level 8
November 5, 2020

Hello, PeterWhit.

 

You can find the phone number by going to the Help menu, then Contact Us. However, I can also help you out with your issue in the Community space. 

 

What are the problems you encountered while using QuickBooks Online? Additional details would definitely help me come up with a resolution to your issue. 

 

If you still need to contact one of our phone support agents, here's how to do it in the program: 

 

For the new "Help" menu interface: 

 

  1. Click the (?) Help icon.
  2. Choose the Talk to a human option (then type it again when prompted).
  3. Enter an overview about your issue (error messages, difficulties, etc..).
  4. Select I still need a human.
  5. Proceed with Contact us.
  6. Click Let’s talk then choose either Get a call or Start messaging. 

For the old "Help" menu:

 

  1. Click the Help icon.
  2. Hit the Contact Us button.
  3. Type the details of your issue in the What can we help you with box.
  4. Proceed with the Let's talk button.
  5. Select either Start messaging or Get a call button.

You can also visit our articles. Our help content has guides and tutorials on how to do a specific task. They also contain important information that might address your issue. Browse a topic here, then look for an article specific to your concern. 

 

You're welcome to visit the Community forums again if you need help. Just post a new question and enter the details of your concerns. I'll be right there to assist you. 

S
StevenRothman
October 21, 2020

Re: How do I remove a master administrator that is an disgruntled ex-employee who was the bookkeeper kevin [removed]

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
October 21, 2020

Hey there, StevenRothman.

 

You've come to the right place for assistance. I'd be glad to walk you through the steps of transferring the role of master administrator in your QuickBooks Online account.

 

Here's how to get this done:

 

1. Sign in as the master admin. If you can't sign-in on the main login page, try accounts.intuit.com and select I forgot my user ID or password.

2. Invite or choose the new master admin.

 

This article provides more info about this process: Change your QuickBooks Online master admin user

 

Since you mentioned the current master administrator is unavailable, you can send a request to the Account Protection Team to transfer the role. The following link offers additional details about requesting to be the master admin or primary contact.

 

Please don't hesitate to reach back out if you have any other questions. I'll be here to lend a hand.

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