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Alisonye
June 8, 2022
Question

I have a 404 page not found error on just my contractors page. I have tried all the suggestions. Is there a way to fix this on my end? Is anyone else dealing with this?

  • June 8, 2022
  • 3 replies
  • 26 views
I have erased cookies, opened private tabs, & tried different browsers. Still 404 error code on only contractors

3 replies

MirriamMQuickBooks Team
QuickBooks Team
June 8, 2022

Thanks for reaching out to us, @Alisonye.

 

I have checked my records and found an investigation created about getting an error 404 when accessing the contractor's tab but already tagged as closed and resolved. 

 

In your case, since the issue persists after performing some troubleshooting steps, I recommend contacting our Customer Support team. They have the tools to pull up your account to deep investigate the root of the problem and why the issue keeps appearing.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

Once everything is fixed and ready to track contactor entries, here are some links that you can check for future guides:

 

If you have any other questions concerning QuickBooks, let me know in the comment section below. I'm just a post away to help. Have a good one!

Mdavis3612
August 16, 2022

I'm experiencing the exact problem with paying contractors, both admin and primary admin get error 404 message. Were you able to solve this issue? I've been on the phone with QB for 5 hours and am just getting the run around. I've tried all of their "fixes, different browsers, different computers, users and nothing has worked. PLEASE HELP ME!!!!!

DebSheenD
Level 5
August 16, 2022

Thank you for joining the thread, Mdavis3612

 

Currently, this investigation which pertains to the error message prompt when accessing the contractor's page is still open. 

 

Our product engineers are now prioritizing this so you can get back to your business as soon as possible. I'd like to lay down a solution to help you fix the 404 messages on the Contractors page. 

 

A cache-related issue can cause this error message when accessing any pages (including the Contractors page). You can isolate or rule this out by using an incognito or private window: 

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

Log in to your QuickBooks Online account and check the Contractors page. When the contents load properly, you can start paying your contractors. To fix the issue completely, go back to the regular browser and clear the cache. 

 

When the prompts are completed, close out any browser instances to finish the process. This will apply the new and fresh cache data for your browser. 

 

You can also use another supported browser since they don't use the existing webpage data. 

 

If you're still getting the error message, I'd recommend reaching out to them. This way, they can add your account details to the list of affected users and provide you with an update once a fix becomes available.

 

You can follow our updated steps for contacting them:

 

  1. Click the Help menu in the upper-right hand corner and tap Talk to a human.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Hit Get help from a human.
  5. Choose between Chat with us, Schedule an appointment, or Have us call you.

 
You can also check out our support hours to ensure that we address your concerns on time.

 

 If you need to check on your payroll liabilities, tax amounts, and other payroll-related information, you can run payroll reports to see the data. 

 

Feel free to reach out if you have additional questions about accessing the contractor's page. I'm always ready to lend a hand.

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