Is there anyway to avoid the long wait times when you call for assistance?

Hello there, @jsell.

We'll appreciate it if you could post and share your concern with us. We may be able to help you and work on the best solution here in the Community.

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You can visit this article to learn how to get help with your QuickBooks product or service: Contact QuickBooks products and services Support.

Know that the Community is always here to back you up. Have a great day ahead.

@jsell   The real answer is no.  But you can always try the chat, instead.   I also find that chatting later in the day works good, too.  I have only had to wait for a few mins, as opposed to an hour or longer.