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July 14, 2022
Question

Kinecta Banking - Receiving 102 error. Sporadic past month, now not working at all. Quickbooks Support useless

  • July 14, 2022
  • 2 replies
  • 17 views
My bank has advised that they see nothing on their end. Have also seen many complains from Kinecta customers not being able to pull their Quickbooks transactions. Quickbooks Online is becoming useable. I cannot invoice properly, provide P & Ls, track transactions, track direct deposits, etc.

2 replies

Fiat Lux - ASIA
Level 14
July 14, 2022

Have you tried open your QBO account on any private/incognito browser? You can also utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

 

MJoy_D
QuickBooks Team
July 14, 2022

We appreciate you notifying us of the Kinecta Banking issue you're facing, @lfuentes515.

 

There's an ongoing issue with Kinecta Federal Credit Union. Our customers are encountering error 102. Our Product Engineering team is already aware of this and is now working on the connection between Kinecta Federal Credit Union and QuickBooks Online. 

 

In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 74186.

 

Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.
  5.  

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

For more information about bank error 102 and on how to resolve it, check out this article: Fix bank errors 102 and 105.

 

While we're still working for a fix, you can manually add your bank transactions through the WebConnect process. Here's more information about downloading the transactions from the bank. Then, uploading the file to your account: Manually upload transactions into QuickBooks Online.

 

Please know that you can always drop by here if you need any help with your bank account transactions. I will be happy to assist you further. Have a wonderful day!