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New Member
August 31, 2026
Question

Locked out of my quickbooks desktop

  • August 31, 2026
  • 7 replies
  • 91 views

I am unable to get into my desktop account. There is NOT an outstanding balance.

7 replies

QuickBooks Team
August 31, 2026

Are you seeing an error message when you try to sign in? Any information will help me point you in the right direction.
 

Since your billing is clear, sign in to CAMPs to confirm that your license number is active. Use your primary email address to receive a verification code, and then enter it to proceed.


If your license number is active and you're using QuickBooks Desktop version 2019 or earlier, follow the steps in this article: Automated Password Reset Tool to regain access. This tool is specifically designed for older versions that don't support the built-in self-service password reset. This will help you recover your Admin password without losing your company data or license.
 

For QuickBooks Desktop version 2020 and newer, you can change your password directly on the login screen by selecting I forgot my password. Enter the required information to get a verification code and follow the prompts to create a new Admin password.
 

Let us know if you have further questions or concerns. 

SIAB
Level 2
September 1, 2026

@Pagano01 What QB Desktop year version? Can you open the sample file?

New Member
September 1, 2026

Quickbooks Pro Plus 2022

I installed the Tool Hub and ran it, but still can’t get in.

SIAB
Level 2
September 2, 2026

Can you login to CAMPS and find your license code there?

https://camps.intuit.com

 

New Member
September 2, 2026

yes, I can see the license #