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L
Lumin
June 17, 2022
Question

Milage tracked in Android app not showing in QBO

  • June 17, 2022
  • 1 reply
  • 8 views

User 1 (me) is Primary Admin. In the milage tab I can see multiple vehicles. However, only mileage I entered for my own vehicle is displayed. The 'download trip' options only downloads my own miles.

User 2 (partner) is Admin. He is manually tracking mileage in the Android App. These miles have been reviewed. 

 

How do I as Primary Admin see milage for any/all users and report on mileage for any/all users?

1 reply

M
MirriamMQuickBooks Team
QuickBooks Team
June 17, 2022

I want to ensure you'll see all the mileage data in your account, @Lumin.

 

Currently, in QuickBooks Online (QBO) mobile app, you can track mileage if you sign in as a user with admin privileges for the company file. In your case, you should see all the mileage tracks since you're the primary user. 

 

To verify the issue, let's check the user access of the other user you've mentioned as the Admin. Here's how:

  1. Sign in to QuickBooks Online as the current primary admin. 
  2. Go to the Gear icon in the right panel.
  3. Click Manage Users.
  4. Locate the user.
  5. In the Role column, check if it's Admin.

 

If yes, I recommend making the user check if he's signed in to the correct company file the same as yours. But if he's not an Admin, I suggest sending feedback to our Product Development Team to have other users track mileage.

 

Here's how:

  1. Click the Gear icon.
  2. Choose Feedback.
  3. Enter your request/product suggestion, then click Next.
  4. Click Skip and send message.
  5. Select Feedback. 

 

Lastly, I'd encourage you to visit these articles below about handling mileage transactions. 

 

For additional resources about QuickBooks, you can also check out the topics from this link: Find QuickBooks help articles for QBO US.

 

Please let me know if you have any other questions. I'll be more than happy to help. Have a wonderful day!

L
LuminAuthor
June 19, 2022

As previously stated he is an admin. I've confirmed it. 

He is logged into the correct business. 

 

I still as primary admin cannot see any miles he has manually tracked on his android app. There's 36 trips on his Android app (most tracked manually, a few automatically) and none are showing in my dashboard. The Fix milage tracking issues link you posted does not help. It refers to issues with auto tracking. Our issue is syncing. 

    J
    jamespaul
    Level 8
    June 19, 2022

    Hello, Lumin.

     

    Thanks for taking the time to get back to us. I'd like to clarify some things about mileage entries from other users. 

     

    To clarify, each user in QuickBooks Online can only manage their own mileage data. So, the partner's trips don't show up on your own dashboard (and vice versa). 

     

    If you need to review your partner's data, we can have them download their trips and send the Excel file to you for review. 

     

    As pointed out by my colleague above, we can send feedback to our developers regarding the option to view all mileage data across all users. We can follow the steps given by MirriamM in sending your suggestions. 

     

    Our developers will review your input for future improvements in QuickBooks Online and the Mileage tracking system. 

     

    Do you also need to take care of your sales taxes in the future? We can take a look at this article for more details: File your sales tax return and record sales tax payments in QuickBooks Online. 

     

    Let me know if you have more questions in managing your trips in QuickBooks. If you happen to come across any difficulties while recording your entries, add the details to your reply. I'm here to help. 

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