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scotley
April 29, 2020
Question

No Restore files show up to restore in Intuit Data Protect.

  • April 29, 2020
  • 8 replies
  • 62 views

I have Intuit Data Protect, which is working fine.  However, when I went to restore a file the other day, although the history shows there are successful backups, I click on "restore from backup", and it does it's file loading thing, nothing comes up in the restore page.  See attachment.

 

I talked to a few QB folks via chat two weeks ago, one gal ran me through a few steps and was very helpful at trying things, then I got disconnected from her.  The next guy I got connected with couldn't figure it out and said he would be in touch with me, but I haven't heard back from him.  Then one who wasn't much help at all that I spoke to today.....

8 replies

LieraMarie_A
LieraMarie_A
Level 8
April 29, 2020

Thank you for the detailed information, @scotley.

 

We can perform some troubleshooting steps to isolate this issue. Rest assured that I'll help you get this sorted out. 

 

First, you'll need to make sure that you've updated QuickBooks and Intuit Data Protect (IDP) to the most recent release.

 

 

Then, you may consider logging out of your IDP. 

 

Here's how:

  1. From the System Tray, right-click the IDP icon and select About Intuit Data Protect.
  2. Press CTRL+F2 simultaneously to open the IDP Diagnostic tool.
  3. Click Log out.

 

Next, sign in your Intuit account from the company file. I'd recommend contacting our Customer Care Team to access and verify your Intuit account securely.

Here's how to sign in:

  1. Go to Company and select My Company.
  2. Click the Sign In link.
  3. Log in using your Intuit account.

 

Once done, check out this article to activate your IDP: Set up Intuit Data Protect

 

For more details and troubleshooting steps, please refer to this article: Common questions about Intuit Data Protect.

 

Let me know in the comment section if you need further assistance. Have a good one.

Effiebar
May 17, 2020

I am having the same issue and the process listed did not resolve my issue.  I do not see the IDP troubleshoot in menu

MaryLandT
MaryLandT
Level 10
May 17, 2020

Things for bringing this to our attention, Effiebar,

 

Third-party antivirus software on your computer can block Intuit Data Protect (IDP) to back up your files. You'll want to allow the access by adding important files to the Windows firewall. 

 

I'm glad to show you how:

 

  1. Press the Windows key on your keyboard, then type Firewall in the search field.
  2. Click Allow an app through Windows Firewall, then Allow another app.
  3. Select Browse and go to Program Files(x86)\Common Files\Intuit\Data Protect.
  4. Click QBIDPservice.exe, then Open.
  5. Select Network types, mark the Private checkbox, then click Add.
  6. Repeat steps 4 and 5 for the files IBUenghost.exe and IntuitDataProtect.exe. If you get a message saying the files already exist, you’re all set.

After that, make sure IDP is added as a trusted site in Internet Explorer. It will help transmit your files.

 

The following steps will guide you through:

 

  1. Press the Windows key on your keyboard, and type Internet options in the search field.
  2. Choose Security, then Trusted sites.
  3. Select Sites and add the following websites. You can copy and paste, or type them manually. Select Add for each site.
            * backup.com
            * .intuit.net
            * .intuit.com
            * .intuitdataprotect.com
            * .quickbooks.com
            * workplace.intuit.com
            * emerald.backup.com (a new trusted site that updates your Intuit Data Protect certificates)
  4. Make sure the Require server verification (https: ) for all sites in this zone is unchecked.
  5. Select Close, then OK.

After that re-open the Intuit Data Protect certificate site to avoid errors with your backups. Then, try to back up with Intuit Data Protect.

 

If it’s still not working, you can also refer to this article and follow Solution 2: Fix issues when you can’t back up your QuickBooks Desktop data file with Intuit Data Protect.

 

Let me know how this goes by commenting below. I'm always around here in the QuickBooks Community to help.

 

Thank you and stay safe!

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