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TIM HIGDON
May 19, 2021
Question

QB 2021 stopped sending emails thru Outlook 2019

  • May 19, 2021
  • 18 replies
  • 35 views

Since I have upgraded to QB 2021 + Outlook in Windows 10 , I have experienced repeated problems sending emails. QB will send email (flawlessly) for days then Outlook will suddenly stop, error out or freeze. I have contacted QB support many times to resolve the problem. All they could do is the usual select/deselect, close/open, restart, etc. which will have it working again. During the latest support call (5/18/21) to resolve this problem I was told to "Close Outlook then send the email from QB, this is how to resolve the problem". While this will work IT IS NOT HOW IT SHOULD WORK! Now I have to close Outlook, send a QB email, open Outlook work with other emails, close Outlook, send a QB email, etc. ?

I'm not software literate so I don't understand how QB will send emails flawlessly then suddenly stop. But QB will send emails thru Outlook when it's CLOSED. I'm a small business owner/operator that relies on QB and emails to work in an efficient way, this is not efficient. FYI: QB 2018 + Outlook in Windows 7 NEVER had this problem. 

Any help is truly appreciated.

Kind regards

Tim Higdon

    18 replies

    katherinejoyceO
    katherinejoyceO
    Level 9
    May 19, 2021

    Hello there, @TIM HIGDON.

     

    Thanks for letting us know about being unable to send emails through Outlook. I'm here to help you get past this issue. 

     

     

    First off, let's ensure QuickBooks isn't set to automatically run as administrator. Here's how: 

     

    1. Close QuickBooks Desktop, then open the Windows Start menu.
    2. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
    3. In the folder, right-click the QuickBooks.exe file and select Properties.
    4. Select the Compatibility tab, then select to uncheck the Run this program as Administrator option. If the option is grayed out, select Show Settings for All Users. This makes the option available.
    5. Click Apply and then OK.

     

    Once done, open QuickBooks and send a test email or transaction. If you still see an error, edit your email preferences in QuickBooks. Here's how: 

     

    1. Select the Edit menu, then go to Preferences. If you use Microsoft Outlook with Microsoft Exchange Server, open and sign in to Outlook before you move on.
    2. Select Send Forms from the menu. Then go to the My Preferences tab.
    3. Choose Outlook as your email option, then select OK.

     

    Once again, open QuickBooks and send a test email or transaction. If you still see an error, move on to Step 3: Check your Internet Explorer email preferences outlined in this help article: How to fix "Error: QuickBooks is unable to send your email to Outlook". It also contains more troubleshooting steps to help you fix the issue. 

     

    Don't forget to update me here on how it goes, @TIM HIGDON. I'd always want to make sure everything's set for you. 

     

     

    W
    Win10 with Fusion
    June 18, 2021

    I am totally frustrated with the updates on Quickbooks.  I have called the support team four times, and they do not understand the difference between WebMail, and the OutLook (or Thunderbird) appliaction.

     

    I have been struggling with this issue since I purchased QB 2021, and cannot get the MAPI feature to identify or connect to either Thunderbird or OutLook.  @TIM HIGDON Can you help identify the issues with Windows 10, and QuickBooks 2021 Pro, with Office 2019 (Installed) or Thunderbird?

     

    I have used Quickbooks since 2003, but this a deal breaker.  If I cannot email invoices, what good is the application?

    M
    Mich_S
    Level 5
    June 18, 2021

    I understand this wasn't an easy process for you, @Win10 with Fusion.

     

    To completely email invoices, I recommend you update MS Office. If it will still freeze when you send emails, then you'll have to contact again our Customer Support Team.

     

    Follow these steps to check if MS Office is updated:

    1. Open a Word document if you have Windows.
    2. From the top left corner, select File.
    3. Click either Account or Help on the left navigation bar.
    4. Review Product Information from the right side of the window.

    Let me also add this article to review: Connect your email to QuickBooks Desktop.

     

    Just reply to the thread if you have further questions. Take care and have a good one!

    katherinejoyceO
    katherinejoyceO
    Level 9
    May 20, 2021

    Hi there, @ TIM HIGDON.

    Hope you’re doing great. I wanted to see how everything is going about sending emails through the Outlook concern you had yesterday. Was it resolved?

    Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

    Looking forward to your reply. Have a pleasant day ahead!

     

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