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fsc2020
February 9, 2022
Question

QB App not letting me log in - suspicious activity on my account

  • February 9, 2022
  • 15 replies
  • 136 views

So my account was flagged with "suspicious activity".  It's been restored, but now I can only log into QB on a web browser.  The app seems to still think my account is locked.  I spent 2 hrs on the phone with QB support today to get my account active, but the agent told me not to use the app!  Ummm....this is a VERY important feature and a lot quicker to use than logging into a web browser each time I create a transaction.  Anyone else have this problem?  I've already tried to uninstall & reinstall the app, turn my phone off then back on, etc.  I have an Iphone 12pro and it is already UTD with the latest software.

15 replies

JessT
JessTModerator
Moderator
February 9, 2022

Hi there, fsc2020.

 

I also like to use the QBO.

 

I wish I could do more troubleshooting to resolve the issue with your app. Try using the app on a different phone. If it lets you sign in, we can say that the issue is with your phone. You may have some apps that cause our system to detect suspicious activities. However, if it is the same, please call our support back to investigate this further. You can tell them you’ve tried a different phone and it’s just the same.

 

If you have any other concerns, please don't hesitate to go back to this thread.

    fsc2020Author
    February 9, 2022

    Thanks for the suggestion. I tried another phone and it worked. Curious why it’s not working on my specific phone when it was working prior to my account being locked. Little frustrating because I can’t buy another phone just for QB! 

    Buckridge
    February 9, 2022

    This happens because your browser might be automatically filling in your old password or user ID.

    MyCCPay

    fsc2020Author
    February 9, 2022

    Even when I’m typing in the sign in information manually? Just the app on my phone is doing this. If I use any browser on my phone, it works. 

    fsc2020Author
    February 9, 2022

    I may add that it’s blocking me out of the QB app and the GoPayment App…nothing else if I use a browser. 

    hungyip84
    April 22, 2022

    I am surprised that this issue has been ongoing for 2 years and no one is having a solution.

     

    Like all of you, I suddenly cannot access the following:

     

    App (it give suspicious warning and not letting me in)

    Google Chrome (it say "we can't find anyone with " my login email. No matter what email I entered. I tried another computer and it behave the same. Microsoft Edge and Chrome give me same result, I can only login when using Safari.

     

    I have been trying to chat with different representatives, and wasted 5 hours and getting nothing. The support was a disaster, and all they ask is

     

    1. Reset password

    2. Uninstall and reinstall app

    3. Uninstall and reinstall browser

    4. Free up phone storage (even when I have 50GB free space in my phone)

     

    and then eventually they disconnected.

     

    Pearl189
    April 26, 2022

    Hi there, fsc2020,   www.prepaidgiftbalance.com

    I am using  QBO since 2 Years. 

     I faced similar kind of issue last time, I am still searching for some proper solution Same issue still no fix to this.

    Please Help Us 

    Thank you 

    Archie_B
    Level 6
    April 26, 2022

    Thank you for joining this thread, Pearl189.

     

    Let's make sure you're able to login to your QuickBooks Online app.

     

    Before we start, check if the QuickBooks Online app needs to be updated. Also, make to use supported browsers for tablets/mobile devices. Here are some browsers that you can use for best results:

     

    iPhone / iPad

    • iOS 11.1 or newer.
    • Safari browser with Private Mode Off to allow cookies which are required for QuickBooks Online.
    • Other browsers such as Chrome, and Dolphin are not supported on iOS, but may work.

    Android smartphones and tablets

    • Nougat 7.1.1 or newer.
    • Chrome browser.
    • Other browsers such as Firefox, Opera, and Dolphin are not supported, but may work.

    Notes about Surface/Windows Phone 8

    • Microsoft Edge browser works on Surface.
    • Windows Phone 8 is not supported and will not work.

     

    If issue still persists, you can use different device to login to your QuickBooks Online account. As mentioned by my colleague @JessT above, It's possible that you may have some apps that cause our system to detect suspicious activities. 

     

    I'm adding this article to guide you on How to Use the QuickBooks Mobile App.

     

    Let me know if you still have other concerns about the mobile app. I'll be here to help. Have a good one!

    dgiltner
    December 26, 2022

    I've been having this same issue for several weeks now. I can log in through a browser with no issues, and I can log in to the iOS app with my iPad, but I get the error show here when I try it on my iPhone. Reinstalling the app, re-starting the phone..none of these have worked. 

     

    It seems this has been an issue for some time now, based on this thread. Has anyone found a solution?

    Carneil_C
    Level 6
    December 26, 2022

    I know this hasn't been an easy process for you, @dgiltner.

    Please know that this isn't the impression we want you to have. I'm here to give some additional troubleshooting steps and point you in the right direction of support to fix this query.

     

    Since you've reinstalled the app and restarted the phone, but the issue persists, we can try refreshing your QBO app from your iPhone to refresh the application and resolve the common problems. A large amount of data in the cache might cause this.

     

    Here's how:

     

    1. Go to the Menu icon and tap Help & Feedback.
    2. Select Refresh Data.
    3. If you get a prompt message, "Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes."
    4. Tap Refresh to confirm.

     

    From your phone's settings, choose Apps. Then, select the QuickBooks app from the list, and click Storage. From there, tap Clear data.

     

    If the issue persists, I suggest contacting our QuickBooks Online Support Team. This way, they'll be able to look into your account in a safe environment and investigate this matter further.

     

    For more insights about QBO App, you can refer to these articles:

     

     

    Please keep us updated on your progress in resolving this issue. It's my priority to ensure that your queries are fixed. Keep safe always.

    dgiltner
    December 27, 2022

    Thank you for your input, but the advice you gave me to 'Go to the Menu icon and tap Help & Feedback' requires that I be in the app, and the whole problem is that I am not able to log in to the app.

     

    Also, my phone (iPhone with iOS 16.1.1) does not have the Storage option that you describe. 

     

    Is there an option to try that fits my situation?

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