QB On-line log in - Message that my account is disabled

Good afternoon to you as well, JaniceMorrow.

Changing your password is one of the solutions to resolve the "Account has been disabled" message. This might have something to do with a corrupted profile data. I have a couple of solutions that we can try to resolve this. 

We can let the master administrator delete and recreate your user profile again. You can provide these steps to them: 

1. Go to the Gear icon, then select Manage users.
2. Look for the user profile, then click the down arrow under the Action column.
3. Select Delete. 

Then, let them recreate your user profile then send the invite. All you have to do is accept the invitation email, then log in with your account. 

If it still says disabled, we can check to see if this is caused by a corrupted browser cache data. One way to do this is to use a private or incognito window. This doesn't use the existing cache data, which is a good way to check for issues. Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, log in to https://qbo.intuit.com/. If you didn't encounter the "account disabled" message, go back to the regular browser and clear its cache. Alternatively, you can use other supported browsers as well. 

If it doesn't work, I would recommend contacting our support. They have the tools to check what's causing the error message and fix it. 

You can provide these steps to the Master Administrator: 

1. Click the Help icon (beside the magnifying glass). 
2. Hit the Contact Us button.
3. They can enter "My company admin keeps getting "Account has been disabled" error message" or similar. 
4. Proceed with Let's talk.
5. Choose how you want to connect with us. 

You can also do it on the I forgot my user ID or Password link: 

1. Go to the login screen (https://qbo.intuit.com/)
2. Click the I forgot my user ID or Password link. 
3. Proceed with the Try something else link.
4. Hit the message us for support link.
5. A new window will appear. Enter the necessary details, then proceed with Submit. 

When you're able to log in again, you can visit our Help Articles page if you need help with other tasks. You can click here to go there. Make sure to select QuickBooks Online as the topic, then browse for a number of subtopics for your tasks. You can click each one to open the list of articles. 

I hope your team is having a wonderful day. You can always visit the Community Portal if you have other questions.