Question

Quickbooks 12.0 - The Version of Quickbooks Desktop Point Of Sale you are using does not support credit/debt card transactions

Forum|Forum|5 years ago
July 10, 2021
35 replies
227 views

We use Quickbooks Point of Sale 12.0. We do not use Quickbooks to process credit / debit card transactions. However, this morning when I went to reverse an order placed today which was marked as credit (assuming it will be the same for debit), the software gives me the following prompt: "The version of Quickbooks Desktop Point of Sale you are using does not support Credit/Debit card transaction anymore. Please consider upgrading your Quickbooks Desktop Point of Sale to latest version."

First off, no I won't. Why...because the software license we purchased from Intuit outright should work the same from the first day I purchased the software until the day I no longer use it. Why you decided to shut this off and especially companies like myself that use your software, but don't rely on Intuit to process payments is unacceptable. On top of that, no notice was given of this change. In short, a big old screw you to the customers / retailers, etc., that purchased your software expecting the functionality of the software purchased outright to continue.

If you want to shut this down, great. Then offer those who use your software a free upgrade to a version of Quickbooks POS that allows us to continue working with your software (I don't need a new version, but a version that has that functionality enabled. Either that, or re-enable the ability for stores like mine that use Quickbooks POS for everything else but the actual credit card processing. I don't need an upgrade because QB 12.0 does what I need it to do (sales entry as we use Clover POS for our point of sale processing as well as credit card transactions and we just copy over those sales into QB to be able to do the back end, inventory control and purchase orders).

I am just extremely upset that Intuit can just turn off any aspect of physical software / license purchased by a consumer. By degrading your software, Intuit is in short robbing us of our software in order for them to make more money on upgrading the software. I am even contemplating contacting our attorney for any legal remedies that may available to us.

QuickBooks Point of Sale

RenjolynC

Level 9

I wish you didn't have to go through that situation, PirosTackle.

QuickBooks Desktop Point of Sale released a service discontinuation earlier this year. We notify our customers in advance through the mail, email, and in-product notifications.

You can also read this article that includes more details about the discontinuation and upgrades: QuickBooks Desktop service discontinuation policy and upgrade information.

To help improve your experience with QuickBooks, I recommend sending feedback to our Product Development Team by going to Help > Send Feedback.

Please know that we're available anytime you need help with your QuickBooks Desktop Point of Sale account. Take care and stay safe!

P

PirosTackleAuthor

I went ahead and sent the feedback that may or may not be read or answered.

However, I am going a step further and posting it here since my guess is that this will go unanswered and this issue should be fixed as it was working prior to the software end of life.

"Good afternoon. I have an issue with reverse issue in sales history. As of 07/08/2021 I could do a reversal with no issue. Today, when I tried to do a reversal, a prompt appeared stating the following: "The version of Quickbooks Desktop Point of Sale you are using does not support Credit/Debit card transaction anymore. Please consider upgrading your Quickbooks Desktop Point of Sale to latest version." This should not be occurring and seeing that it was working previously to the service discontinuation of this product, it would be good that this can be fixed so that we can continue working with the software that we purchased. Thank you."

Hopefully you can be so kind as to escalate this to the appropriate team that can address this issue.

B

BurlingtonTruck

Was this ever resolved?

I have submitted two Feedback Reports and still have not received one response.

P

parmarhaircarellc

I have the same issue. Doing a refund regardless of the method of payment is a basic feature of a point of sale system. Restricting that and forcing users to upgrade is not a good business practice. Do we have a resolution to this issue?

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BurlingtonTruck

I copied this from your posted: "QuickBooks Desktop service discontinuation policy and upgrade information"

Found at: https://quickbooks.intuit.com/learn-support/en-us/discontinue-products/quickbooks-desktop-service-discontinuation-policy-and-upgrade/00/185560

"When does service discontinuation happen?

After May 31, 2021, access to add-on services will be discontinued for QuickBooks Desktop for Windows 2018. This includes all versions of QuickBooks Desktop Pro, Premier, and Enterprise Solutions v18 .

If you don't use any of the add-on services in QuickBooks Desktop 2018, your product will continue to work for you. You will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop.

In addition to QuickBooks Desktop for Windows 2018, there are a few other Intuit products that are affected by the discontinuation of add-on services. "

"

QuickBooks Desktop
Point of Sales 18.0 and
19.0

QuickBooks Desktop Point of Sale 12.0 payments services

"

*There is no info about removing a basic feature of the software. Only "Add On" services are supposed to be removed.... and I'm fine with that. But, now I have a $2000 CASH Sale (CASH = No Payment Service; Inuit has no part in it, no credit card, no transferring of info, NOTHING.) that I now can NOT Reverse??

My salesman made a typo: but, now I can not reverse a CASH sale receipt?!?!? How can this be acceptable?

I did NOT subscribe to ANY subscriptions... so why are you changing software that I purchased?

NOTE: I have submitted two Feedbacks (weeks ago), still with no reply. I have done a live chat, asked for a manager to call... that was 1.5 weeks ago -still no call. I do not look forward to contacting Inuit again, since it usually results in many hours of my life wasted and nothing being done.

I can tell Intuit does not care.

Removing Features that were Not upgrades or Add-ons?... Maybe I should let our attorney contact them? Anyone else want to get on this band wagon? Give me a call.

B

BurlingtonTruck

Now I have another problem... I had a hard drive crash on our Register#2 Computer. I have reinstalled windows win10 and Quickbooks Point of Sale V12.0... but the software will not open!

Is this a JOKE? Inuit now has Locked me out of the software?! I can not reinstall this software???

I purchased this software, I did not buy a subscription.

Why I am being held hostage to pay more for something I do not need?

Kristine Mae

Moderator

We don't want our customers to feel inconvenienced, BurlingtonTruck. Let me assist you so you can open the software.

There are a few reasons why you're unable to open your file. It may be the data is damaged, or the connection to the file is lost.

If it didn't make any difference, I suggest reaching out to our customer care support so a live agent can take a better look at this. They have more tools to investigate this issue.

Don't hesitate to get in touch with us if you have other POS concerns. We're just one post away. Take care!

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BurlingtonTruck

Hi, thanks for trying... This is a #2 computer (doesn't hold the data), my data is not corrupt. We are still running it on 3 other computers in the office.

-I have done all your troubleshooting found online; -- did not fix it.

-I have sent feedback; -- with no response... going on 6-7 weeks+)

-I have done live chats -- that have ended with the answer that I must upgrade because "Intuit is a business" (Yellow Highlighter)

(Blue Highlighter): Almost 7weeks to the day and still no one ever called.

** "Intuit is a business" so they turn off BASIC BUILT IN features to force you to upgrade has really got my blood to boil. Wrong answer.

I like QuickBooks Accounting.

I'm now (forced) shopping for another POS system and refuse to buy QuickBooks POS.... what is everyone switching too?

B

BearDenBob

We just hit this as well.

We do not use nor have we ever used Credit or Debit cards with POS, yet we're getting this error - it feels like extortion to upgrade to be quite frank. We are using v18, and are now faced with an inability to simply reverse receipts. This is a show-stopping bug, and it shouldn't be treated as some sort of crowd-sourced feedback request (and I am referring to the "if we get enough people complaining, then we'll do something about it" approach).

The notice said nothing about this happening - it only referred to the disablement of online connected services, which we are not using.

Now what? We are not about to spend thousands of dollars on a new version.

Respectfully,

Bob

K

Kingway

We have encounter this on v18 as well.

This is absolutely atrocious behavior by Intuit and it needs to be remedied ASAP.

We just upgraded to v18 at the end of 2019 and paid over $10k for it. As far as we know, Intuit was still selling v18 last year. It's completely baffling to disable a critical function of an expensive software just 1 year after you stop selling it just to force people to pay again to upgrade.

Intuit needs to reverse whatever they did and if they can't do that in a timely manner, they need to offer free upgrades to all customers affected by this. In fact, they should compensate small business owners for any IT costs related to the upgrade.

C

Cpamma

New Member

we have version 18 pro spent ton of money buying 6 licensees. Now we can not even reverse if wrong customer account was charges or teller error!!!!!!!!!!!!!!!!!!!!!!!!! Wow>>>>>>.

I have tried calling Intuit .......... Got hung up few times. I will keep calling .... We all should do the same till they fix it.

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PBDcollectibles

RESOLUTION ---- The LATEST Release removed the functionality.. so you need reinstall without the latest release update. We use 18 and r14 removed functionality so we downgraded to R8 and reversal functionality comes back.

G

Guy73

would you please share the way you did it ? we installed the old QB POS V18 and it forces us to check for updates where it goes on a loop of updates.

A

amandaksm

I found a work-around that worked for a single transaction. I don't know if this will always work and frankly I'm a little worried that posting it here will encourage Intuit to remove the capability if it is in fact a true work-around.

I tried reversing a receipt from the Sales History window and got the error. I later tried reversing it again, except for this time, I was choosing the receipt from a saved report filtered to choose certain items, which the receipt did contain. The second time I was able to reverse, no problem.

Q

Q_B_suckssobadanymore

amandaksm, thanks for the solution. That worked. I will be sure to set my computers to not allow any updates so they can't break the software any further.

I used to like quickbooks and qb pos. After 22 years of using them, I am actively looking for a different software today. They continue to play these nonsense games. I'm done.