The new shipping manager is connected to both UPS and USPS, but compare rates will only show USPS rates. Even if we specifically choose UPS for the package type, and then a service like UPS ground, it won’t come up with a rate. The message we get is:
“The Selected shipping service isn't compatible with your package type.”
This error is usually caused by a package type mismatch or missing dimensions. Make sure to select UPS Package and fill in the Length, Width, Height, and Weight fields completely, since blank dimensions will trigger that compatibility error.
If that does not resolve the issue, reconnecting your UPS account under Manage Carriers should help. Here’s how:
On top of that, ensure your Ship From address and phone number are complete and correctly formatted, as the Shipping Manager's address validation can be strict and may prevent UPS rates from showing.
It is also recommended to update your QuickBooks Desktop to the latest release version as it becomes available to ensure you have all the updated components.
Should you have any other questions or concerns, don't hesitate to reach out.
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