Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
L
lrades
February 11, 2019
Question

Quickbooks is crashing when I try to import an invoice IIF file from a 3rd party source

  • February 11, 2019
  • 1 reply
  • 10 views

I'm trying to import an IIF file.  I have it narrowed down to a a particular day.  However, when looking at the information nothing is jumping out at me as being wrong.  What things in the IIF file could cause me issue?  Quickbooks literally crashes every time I try so i don't even get a particular line error or anything.  Any help would be so much appreciated!!

 

Thank you!

Lorri

1 reply

SophiaAnnL
SophiaAnnL
Level 5
February 11, 2019

Let's update QuickBooks to stop it from crashing again, Lorri.

 

Behaviors like this occur when you have an outdated release version of the software. It could also be that there are damaged file components within the program. Updating the release resolves issues like this so you can import the IIF files into QuickBooks.

 

To update within the product:

  1. Click the QuickBooks Desktop menu.
  2. Select Check for Updates.
  3. Click Install Update if there's an available update.
  4. Click Install and Relaunch when prompted.

You can also update QuickBooks Server for Mac if there's a new update. Here's an article for the steps: Update QuickBooks Mac Desktop.

 

I'll be around if you need anything else.

L
lradesAuthor
February 11, 2019

Thank you for the response.  I just purchased the Mac addition yesterday and installed it.  I confirmed I'm on the latest edition.  I did an expert on my company file and imported that.  Then ran the utility to clean it up and make sure they're are no errors.  So this keeps happening with this one date and in bill pay tons of cleared bills are showing up in there.

J
JanyRoseB
Level 5
February 11, 2019

Hi there, lrades.

 

I'm here to guide you to the right support so you can get the help you need. 

 

Good to know that you have the latest version of QuickBooks Desktop for Mac. Since you're importing an invoice file using a third party application, I encourage you to give them a call. They have the tools to check what causing this issue and guide with the process on how you can import the file from your the third party app to QuickBooks Mac successfully. 

 

Please know that you're always welcome to post again if you have any other questions. Have a good one. 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement