Question

The wrong phone number is in my quick books to contact me for changes to banking

12 replies
237 views

how to change contact phone number on account

QuickBooks Online

JasroV

Level 8

I'd be happy to help you update your phone number in QuickBooks Online (QBO), @cculpepper2006.

All you have to do is go to your QBO account's profile and change your phone number there.

I'll show you how:

Sign in to your QBO account.
Click your profile icon next to the Gear icon.
Select Manage your Intuit Account.
Click Sign-in & security menu.
Select the Phone section.
Make your changes and select Save.

You can also see this article for more details: Reset or change your login information for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employed.

In addition, I've included this resource to help you manage your bank transactions in QBO more efficiently: Categorize and match online bank transactions in QuickBooks Online.

You can always rely on me for assistance with your bank transactions or managing your QBO account. Have a safe and enjoyable weekend!

J

Jhaman30

Trying to change direct deposit and payroll bank account and the number that pops up is company main lone that does not allow texts and requires extension numbers. Tried changing through profile and my cell number is there, but not on the authentication request pop up.

Nicole_N

QuickBooks Team

I'm here to ensure you can update your direct deposit and payroll bank account in QuickBooks Online (QBO), @Jhaman30.

To achieve this task, we need to change the payroll contact by following the steps below:

Open your QBO account.
From the Cog Wheel ⚙, choose Payroll settings.
Select Manage payroll principal officer information from the Bank accounts section.
Click Edit ✎ to change your principal officer info.
From the dropdown ▼, choose the reason for the change.
Update your principal officer info, then tap Save.

To learn about the different types of payroll contacts, visit this link: Change your primary principal, payroll admin, or other payroll contact.

Once done, you can then proceed to update your payroll bank account and direct deposit in QuickBooks.

I'll be available in the Community space if there's anything else you need assistance managing your company's bank account for payroll. Leave your comment below and I'll back you up.

O

OakFoggyEthan

Anyone from a company with self respect would read email chains like this and be embarrassed. Lots of irrelevant official replies, or statements to contact phone support, except phone support is also unable to fix the problem. Except phone support steals hours of your time trying to fix it. And they refuse to escalate.

We've got the same issue. We can't run payroll, and Intuit customer support is severely incompetent yet they're the only ones who can fix it.

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