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Amy B11
February 27, 2019
Question

Trying to register my Quickbooks after installing on my new laptop

  • February 27, 2019
  • 18 replies
  • 42 views

I am getting really frustrated trying to register my Quickbooks program after installing on my new laptop.  It has been 30 days and now I can't use my program because I am unable to register online.  I keep getting a message telling me that I have to call in to do it and three times now I have been left on hold for close to 15 minutes trying to get a human on the line.  Still no access.  Not only have I been told to call in but the message is shaming me saying "what is this, the 80s?"  Really sick of this runaround.  I used their "help line" by messaging and evidently I received a response but can't see the response because the link is a blank page.  GRRRRR

Does anyone have a suggestion?

 

    18 replies

    Anonymous
    February 27, 2019

    RE: Does anyone have a suggestion?

     

    Wait on hold until Intuit finally answers the phone.

    Amy B11Author
    February 27, 2019

    Well that never happened but the assistance I received from the chat option worked.  It's all good!  

     

    Rasa-LilaMQuickBooks Team
    QuickBooks Team
    February 27, 2019

    Hey there, Amy B.


    Thanks for reaching out to us here in the QuickBooks Community. I want to ensure you’re pointed in the right direction, so you can register the software.


    The Community is a peer to peer forum, I'm unable to request the sensitive information required to verify your account. Since we truly value the security of your business, I recommend contacting our Technical Support Team again.


    They have tools such as screen-sharing that can help check the license number and validation code. Once you have them handy, our phone specialists will also assist you with the installation process.

     

    To contact support:

     

    1. In your company file, go to Help at the top menu bar.
    2. Select Ask Intuit.
    3. On the QuickBooks Accountant Help Hub page, click on the Contact us link in the lower right corner.
    4. Click on the Search for something else box.
    5. Enter contact phone support in the Tell us more about your question box.
    6. Click on Search.
    7. Click on Get Phone Number to see the contact details.

    Upon giving them a call, you should now be able to use your new QuickBooks.


    Let me know how the call goes. I want to make sure this is taken care of. Have a good one.

     

    Amy B11Author
    February 27, 2019

    I did eventually find the chat box again and had great help in getting this resolved.  It took a minute to get the information in place but I'm back in business again!  Thanks!

     

      KhimG
      Level 7
      February 27, 2019

      Hello, @Amy B11.

       

      I'm glad to hear you were able to resolve the register issue with the help of our chat support.

       

      If you have any general questions or concerns working with QuickBooks, you can post it here. Simply click the Reply button or start a new conversation. The Community is here to help. Take care and have a great day!

      gdeyoung1822
      November 10, 2020

      can't get through to anyone with my registration codes to register my product.  The auto attendant can't find my account by phone number.  my email address was found and a new password was successfully created.

      account email is [email address removed]. 

       

      The License number is [removed] Product Number [removed].

      I realize the product is no longer supported, but I need to get the software registered so I can open/load a backup copy and get old information.

      I can be called at [removed]

      JoesemM
      JoesemMQuickBooks Team
      QuickBooks Team
      November 10, 2020

      Hello there, @gdeyoung1822.

       

      Let's work together, so you can get the old information from your company file.

       

      To get started, make sure that the product code and the QuickBooks Desktop version should match. This way, you can activate the product code and download the correct version of QuickBooks since we're unable to do it if you have an incorrect one.

       

      For further verification, if the product version your using is still supported, I'd recommend contacting our Customer Support Team. They can check your account securely and can help you register the software to get your old information.

       

      Here’s how to contact us:

       

      1. Go to Help.
      2. Choose QuickBooks Desktop Help.
      3. Click on the Contact us link.
      4. Choose Search for something else.
      5. Type in a keyword about your concern.
      6. Hit Submit.
      7. Click on the Start a Message button.

       

      Also, the attachment was removed from the forum because we see some confidential information on it. We want to make sure your security is our top priority.

       

      I'm adding these articles that can help you fix errors while adding activation code in QBDT:

       

       

      Let me know if you have additional questions or concerns. I'm here to help. Take care, and have a good one!

       

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