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satC
January 31, 2022
Question

Unable to access company file using QB accountant 2019 desktop

Hi ,
Recently we purchased QB accountant 2019 desktop version. Installation successful. But when trying to access company file facing issues. PFA screenshots for the reference.

 

Any help appreciated.

Thanks,

Sateesh

7 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
January 31, 2022

I see no screenshot. Which QB Desktop year version do you need to open on your version? 

satCAuthor
January 31, 2022

PFA screenshot

continea
Level 5
January 31, 2022

Hey satC,

 

Thank you for uploading the screenshot. Have you selected the option Download, and if so, do any error messages pop up? If you haven't, click that option. Here is a link to download the newest QuickBooks File Doctor. Please note that if you have an existing version of the File Doctor, uninstall that program use the link mentioned above to fix the damages to your company file.

 

Please let me know how it goes. I will be on the lookout for your reply. Bye for now. 

 

 

continea
Level 5
January 31, 2022

Hey Sateesh, 

 

Thank you for reaching out to the QuickBooks Community! Could you go ahead and upload the screenshot once again because I'm not able to see it. Furthermore, is there any error message you are seeing? 

 

I will be looking forward to your response to assist you further! Take care for now. 

 

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