Question

Why is Quickbooks Online running so slowly the past week? So slowly that pages are timing out. Cache and cookies cleared, browser up to date. Nothing helps.

Forum|Forum|3 years ago
October 13, 2022
4 replies
45 views

Since about 10/6/22, Quickbooks Online has suddenly become horribly slow. I'm using Chrome, my browser is up to date, I've cleared the cookies and cache (twice), my computer is only 6 months old, and my internet speed is very fast. Every other website works quickly and without issue. It's literally only Quickbooks online that has a problem.

QuickBooks Online

F

FateCandylaneT

QuickBooks Team

Hi! I appreciate you reaching out to us, @briannatsp. Let's continue with some troubleshooting steps about the browser problem you have encountered so you can get back to business seamlessly.

There are times when the browser retains out-of-date Internet files that may cause websites to run slow on your computer, just like QuickBooks Online.

I suggest logging in to your QuickBooks Online account in another browser or using a private browser. By doing so, the issues brought on by a full cache prohibit the cache from saving your browsing data.

You can utilize these keyboard shortcuts depending on the browser you are using.

For Microsoft Edge, press Ctrl + Shift + P.
For Safari, press Command + Shift + N.
For Firefox, press Ctrl + Shift + P.

If this works, QuickBooks Online will function more efficiently and effectively. You may also check these articles to provide you with more information about your issue:

If the steps above are still ineffective, you can check other supported browser as alternatives.

Please reply to me again if I can be of additional help with the browser problem. We'll always be here to assist. Have a great day!

J

Just_me

Level 3

Actually, @FateCandylaneT If you search through a few more threads, you'll see that they have supposedly opened an investigation, due to so many complaints about it running slow.

@briannatsp There is no reason to waste your time on all the "trouble shooting". QB is aware of the issue. I would suggest getting in contact with them and getting added to the affected user list. (Sorry, I don't have an inv #)

Z

ZackE_

Moderator

Thanks for getting involved with this thread, Just_me. I appreciate your detailed information.

I've reviewed our ongoing/solved investigations and can confirm there's currently one about QuickBooks running slow.

If you haven't yet, I'd recommend getting in touch with our Customer Care team and referencing its case number (INV-77933). They'll be able to pull up your account in a secure environment, conduct further research, and add you to Intuit's list of affected users. This assures you'll receive email notifications about any updates relating to its case.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.