Why would the "more information" become un-editable when upgrading from QB Desktop 2019 to QB Desktop 2022?

Hello there, @LLY1.

I've tried navigating the Vendors Center and the vendor's profile in both QuickBooks Desktop 2019 and QuickBooks Desktop 2022 versions and I'm unable to see the "more information" section that allowed you to track Worker's Compensation and Liability Insurance. 

Here's what it looks like:

I recommend sending us a screenshot of the fields you were trying to navigate for us to ensure we're on the same page. It would also help us to identify the best resolution to your problem.

For future reference, feel free to review this module about handling Multiple List Entries in QuickBooks Desktop: Add and edit multiple customers, vendors, and items.

Keep us updated by leaving a comment on this thread. We're always here to help you further with this matter or QuickBooks in general. Keep safe!

Hello, LLY.

Thanks for taking the time to get back to us. I'd like to shed some light and clarify the availability of those insurance expiration date fields on your vendors in QuickBooks. 

The Worker Compensation and Liability fields are still available in QuickBooks Premier or Enterprise 2022 (Contractors edition only). 

It looks like a general edition of Premier or Enterprise is currently being used, which is why you're unable to see the custom fields for the vendor insurance. Those fields are exclusive to the Contractors edition of QuickBooks Desktop. 

We'll want to toggle back to the Contractor edition. Here's how: 

1. In QuickBooks, go to the Help menu.
2. Hover on Manage My License.
3. Select Change to a Different Industry Edition.
4. Set the edition to Contractor, then proceed with the prompts. 

Alternatively if you're using the Accountant edition, we can also toggle it this way: 

1. Go to the File menu, then select Toggle to Another Edition.
2. Select the contractor edition.
3. Proceed with Next, then follow the prompts. 

I'll also add that the insurance fields are not available in the Pro Plus version. Also, the Toggle feature is only available in QuickBooks Premier, the Accountant Editions, and QuickBooks Enterprise. 

After toggling, open the vendor's edit screen again then change the expiration dates if needed. 

For more details about switching to another edition, we can take a look at this article: Toggle to another QuickBooks edition. 

If you'd like to generate reports to see your financial data, we can checkout this article for more details: Understand reports. 

Check out the rest of the series guides if you'd like to utilize the Reports feature and get the data you need such as vendor transactions, open bills and more. 

If you have other questions about managing your vendors or any features in QuickBooks, please let me know. I'm always here to help. 

I currently use Desktop Pro 2021 and suddenly I cannot edit vendor information other than name and address. The former options of tax settings, payments, etc. are now gone. How can this be resolved?