Fixing Open Invoices that were deposited via a credit card deposit

Thank you for bringing this to our attention, Elliot. To resolve the issue, let's locate the payment associated with the open invoice you’re referring to. Once you find it, link the payment to the invoice and deposit it accordingly.

If no transactions (such as a payment or bank deposit) have been recorded, you can manually enter them. Here’s how:

1. Locate the open invoice and open it.
2. Click the Receive Payment button to mark it as paid.
3. Once it's paid, proceed to create a bank deposit.
4. On the Gear icon, select Bank deposit.
5. Choose the Bank account where the funds were deposited.
6. Under the Add funds to this deposit field, select the customer who made the payment.
7. In the Account field, select Accounts Receivable.
8. Enter the payment method and the amount received.
9. Click Save and Close to complete the process.

Since this is somewhat of a recurring issue, I recommend reaching out to our live support team for them to investigate this unusual behavior. Please take note of our support hours so that you are aware and properly assisted.

Feel free to reply if you have any other questions or need additional help with QuickBooks. We’re here to support you!