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userchristine1
February 18, 2021
Question

How do I link paypal cashback mastercard issued by synchrony bank?

  • February 18, 2021
  • 28 replies
  • 91 views
I can not find an option to do so

28 replies

Rasa-LilaMQuickBooks Team
QuickBooks Team
February 18, 2021

It’s great to see you in the Community, userchristine1.


We’ll have to go to the Banking page to connect your PayPal Cashback Mastercard. I’ll be your guide today on how to perform this task in QBO.

 

  1. Tap the Banking menu on the left panel to choose the Banking option.
  2. Press the Link account button in the upper left to open the Connect an account page.
  3. Select Connect to a different bank or Add an account.
  4. Enter PayPal Cashback Mastercard in the search field.
  5. From the list, look for the account.
  6. Follow the on-screen instructions to complete the connection process.

 

However, if you’re unable to see the account from the list, try some of these suggestions to find it.

 

  • Check the spelling and make sure it appears exactly the one on your bank's website.
  • Use very specific names to search for your bank. If you still can't find anything, try broader names like "Citi."
  • Enter your bank's URL into the search. For example, search for "hsbc.com." for HSBC.
  • Look for the name of the issuing bank. You’ll find it on the back of your card."Chase," "HSBC," or "Bank of America".

 

If you continue to get the same result, perform Steps 2-3 in the following guide: Find your bank or credit card account when you connect to online banking.


If none of these steps work, use the WebConnect feature to download your Paypal transactions and import them to QBO. Click here to view the step-by-step process.


For additional reference, these resources cover all the information about connecting your bank to QBO. From there, you’ll find answers to frequently asked questions about PayPal.

 

 

Stay in touch if you have any clarifications or questions about the product. I’m only a few clicks away for help. Enjoy the rest of the day.

taoskier
February 23, 2021
  1. I cannot get that card linked either!  Did you get it done?
    cleighholder
    August 17, 2021

    I'm having the same issue. Did this get resolved? I would like to connect my Paypal CC to my Quickbooks account. I just started using Quickbooks and this is a deal killer if it won't link to my CC. Thanks in advance for any advice. 

      jamespaul
      Level 8
      February 23, 2021

      Hello, taoskier. 

       

      I'll clarify the connection availability for the PayPal Cashback Mastercard service. I'll also help you bring in your transactions into QuickBooks. 

       

      Currently, our Online Bank feeds feature supports regular PayPal connections and accounts. Our engineers might still be working on supporting the PayPal Cashback Mastercard service. 

       

      Though, you can always request for support regarding the PayPal Cashback Mastercard service. Here's how to do it:

       

      1. Go to the Banking page, then click the Connect account or Link account button.
      2. Search for "PayPal Cashback."
      3. Scroll down, then click the Still can't find your bank? link.
      4. Enter the bank name and the exact link.
      5. Click Request. 

       

       

      Our Banking team will check with PayPal to work on this service. However, PayPal has the final say whether they'll include the connection or not. 

       

      In the meantime, you'll want to manually import your PayPal Cashback transactions into QuickBooks Online. This article can help you with the process: Manually upload transactions into QuickBooks Online. 

       

      You can also check this article if you'd like to know more about PayPal's supported services for the Bank Feeds feature: Differences between Connect to PayPal app, Sync with PayPal app, and PayPal Bank Feeds. 

       

      You can start categorizing your transactions after bringing in them. 

       

      I'm willing to help you manage your transactions again. Just start a new thread or reply here. I'm also open to any other questions you might have for QuickBooks Online. 

      cleighholder
      August 17, 2021

      How long will it take to find out if I can link my Paypal Credit Card to my Quickbooks account? I'm new to Quickbooks. Thanks! 

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      Level 14
      August 17, 2021

      @cleighholder 

      Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

      https://www.moneythumb.com/?ref=110

       

      RomainGuimard
      July 2, 2022

      Hi, is someone in Quickbooks working on a solution for this?
      Having to export your statements, convert them in the right format and import them in Quickbooks isn't what I'd call a solution.

      Regards.

      Romain

      JessT
      JessTModerator
      Moderator
      July 2, 2022

      It's a good thing you asked, Romain.

       

      We can only check if a type of account is supported or not. We have no visibility of the projects of our engineers. The best thing we can do is send a request, as my colleague jamespaul said above, so they know how many accounts need this connection. However, PayPal still decides if they want to provide feeds for PayPal Cashback Mastercard to QBO.

       

      As of now, the alternate option is to upload your transactions, but you can also look for an app that can directly relay your transactions from PayPal to QBO. This way, you won't have to download, convert, and import your file. 

       

      Let me know if you have any other concerns. Take care and enjoy your weekend!

      nyema82
      June 28, 2023

      Is there still no solution to connect paypal credit card to QBO or do we still have to do manual uploads of statements?

       

      Thanks

      drtrmiller
      January 6, 2023

      It is now January, 2023, and there does not appear to be a working solution for adding transactions from a PayPal Cashback World Mastercard. Payments made through PayPal and charged to the card are automatically added through the link to one's PayPal account, but that link does not appear to import transactions made on the credit card itself.

      It is incredible that it has been two years and no progress has been made on this.

      PetesDiary
      March 2, 2023

      This is so frustrating. I just signed up for the PayPal Cashback Mastercard and started using Quickbooks for 2023. I assumed it would sync like my regular PayPal account does. If it hasn't been resolved yet, it sounds like it won't get done. I'm cancelling the card and finding another one for my business. I did submit a request on Quickbooks. Doesn't sound like it will make any difference though.

        irish26
        March 20, 2023

        Bumping this topic to see if this has been fixed? Seems like PayPal is a big enough service that QB would want to make this happen. 

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