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T
the-molinas
August 9, 2020
Question

How i can change my phone number in merchant ?

  • August 9, 2020
  • 5 replies
  • 55 views
No text available

    5 replies

    C
    Charies_M
    Level 9
    August 9, 2020

    Hi there, the-molinas.

     

    I'd love to help you update your Merchant account's phone number. Before doing so, make sure you login as the Master Admin of the account.

     

    1. Sign in to your QuickBooks Payment account.
    2. Select Account, then choose Account Profile.
    3. Go to the Contact information section.Then,select Edit,.
    4. Then after making changes, select Submit.

    Get to know more about changing your QuickBooks Payments account information through this article: Change your business info for your QuickBooks Payments account.

     

    You can always drop me a reply below if there's anything I can assist you with. Have a wonderful rest of the day!

      Y
      yadkinyogi
      August 10, 2020

      this would be great if they allowed you to change your number without the use of a disconnected or old number to verify. Obviously an oversight. Email should be an option.

        M
        Mark_RModerator
        Moderator
        August 10, 2020

        We're taking notes of your feedback and suggestions, @yadkinyogi.

         

        It is a great idea to get the confirmation code through the email address linked to your Merchant account when changing your phone number. However, at this time, it'll only allow you to get the confirmation code via the previous phone number associated.

         

        Just in case you need to change your phone number in your Merchant account, you can follow the detailed steps provided by my colleague above.

         

        For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

         

        I'm always here to hear if you have any other concerns with QuickBooks Online. You're always welcome to post again or leave a reply below. Have a good day and stay safe.

          S
          stevedancer2
          November 19, 2020

          The phone number on file in the account profile is wrong it is not my number when I go to change the number to my real number that’s wrong number pops up and I cannot change it because I am trying to add my bank account information into the account profile so that I may receive money owed to me I’ve been trying to do this for a week or two now really need to get this done I need your help

            S
            southerncomforthcg
            January 13, 2021

            Same issue here.  RIDICULOUS

              S
              stevedancer2
              November 19, 2020

              So how do I change the phone number

              J
              JonpriL
              Level 9
              November 19, 2020

              Hello @stevedancer2,

               

              Since you're unable to receive the code to update your phone number for your Merchant Services account, I'd recommend contacting our Merchant Services Team. They have the tools to pull up your account, securely, and help you update your phone number successfully.

               

              That being said, here's an article you can read to learn more about how you can connect with our dedicated support: Contact Payments Support.

               

              Additionally, I've also included this helpful article for a compilation of reference while working with your payments account: QuickBooks Payments FAQ.

               

              If there's anything else that I can help you with, please let me know in the comments. Stay safe!

              M
              Michele_rene
              December 21, 2022

              yea 

              JessT
              JessTModerator
              Moderator
              December 21, 2022

              Hi Michele_rene,

               

              I can see that this is an old thread. Do you have a question related to the topic they brought up above? You can be as detailed as you want. We'll be happy to help.

              M
              Myaccllc
              September 25, 2023

              I need change my phone number, i can receive the verification code.

               

              [Removed]

              K
              Kurt_MQuickBooks Team
              QuickBooks Team
              September 25, 2023

              It's great to see you here in the thread, @Myaccllc.

               

              Know that the Community Team aims to provide accurate resolutions to help our customers address their queries. That said, can you tell us more about your concern? Do you need to change the phone number of your merchant account because you're unable to receive the verification code?

               

              Please don't hesitate to comment below or visit us here in the Community space so we can help you. Take care, and have a nice day!

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