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GERBERRRR
New Member
September 1, 2026
Question

How to fix recording payments, as record and new button is greyed out.

  • September 1, 2026
  • 1 reply
  • 46 views

Hello I have cleared my cookies and cache but when i go to payments and select the invoice I cant record the payments, as the button record and new is greyed out. I dont know if quickbooks online is just down in some areas or what 

1 reply

Tori_BModerator
Moderator
September 2, 2026

​@GERBERRRR 

 

Thanks for bringing this to our attention. I understand how frustrating it is to deal with the Record and New button being greyed out. 

I have confirmed there’s an ongoing investigation regarding this concern. I have successfully added you to the list of effected users. This ensures you’ll receive direct email updates as soon as our Product Investigations team shares news or confirms a resolution. 

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