How to i put in a credit card credit?

Thank you so much

You've come to the right place for assistance, Charles. It's great that you’ve already taken the initiative to create a credit memo, as this is an essential step in documenting the credit owed to your customer. Allow me to assist you in refunding your customer's credit card.

QuickBooks Online serves primarily as an accounting and bookkeeping tool, while QuickBooks Payments is a separate service dedicated to processing credit card transactions. There isn't a direct integration between credit memos and refund payments processed through QuickBooks Payments.

To issue a partial refund for a paid invoice, you need to process the refund through QuickBooks Payments. The refund will be recorded as a separate transaction and not directly linked to the credit memo in QBO. It is advisable to reconcile the two transactions for accurate records.

To issue a partial refund/credit in QuickBooks Payments, Here's how:

1. Sign in to your QuickBooks Payments account.
2. From the Activity & Reports drop-down, select Transactions.
3. Enter the appropriate date range, then Search.
4. Select the Transaction ID or the transaction you want to reverse.
5. Select Reverse (Void/Credit).
6. Type in the refund amount, then Submit.
7. Select E-mail or Print to get a copy of the receipt.

Alternatively, you can process a refund by selecting the Reverse a Transaction option in the Processing Tools drop-down. 

For detailed steps, here's how:

1. Sign in to your QuickBooks Payments account.
2. From the Processing Tools drop-down, select Reverse a Transaction.
3. Fill out the necessary fields and select Search.
4. Select the transaction you want to refund.
5. Type in the credit amount in the Amount field, then Submit.
6. Select Continue to process a full refund. If you'd like to submit a different amount, choose Cancel.
7. Proceed to enter a different refund amount and hit Continue.
8. Select E-mail or Print to get a copy of the receipt.

Additionally, kindly note that a fee may apply based on your pricing plan and transaction type during the refund process. For more comprehensive information, check out this article: Understand fees for refunds or voided transactions.

Furthermore, I recommend bookmarking these helpful resources about balancing your account and resolving reconciliation problems in QBO:

• Reconcile an account in QBO
• Fix issues the first time you reconcile an account in QBO
• Fix issues at the end of a reconciliation in QBO

The Community Team is always ready to respond and assist if you have further questions about issuing partial refunds or have any other queries related to the program. We encourage you to utilize the comment section below. I and my team are committed to addressing all your concerns.