I received a payment but it saying it’s in review and follow the directions in my email but nothing shows up in my email

Please ensure the email address linked to your QuickBooks Payments account is correct, Claire48.

To begin with, you can also check your spam or junk mail folder to verify that the email has not been filtered out. If your setup is correct and you don't receive an email, I recommend contacting our QuickBooks Live Payments Support team. They have specialized tools to check your account, such as screen-sharing, which will help resolve your issue efficiently.

Here's how to connect with them:

1. Log in to your QuickBooks Payment account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Type your reason for contacting us in the What can we help you with? box and click Continue.
5. From there, choose to get a Callback.

Please note their support hours to ensure you can reach them at your convenience. For more details, please refer to this article on contacting our support: Get help with QuickBooks products and services.

Here are some valuable resources for more detailed information on how to void or refund customer payments in QuickBooks Online. 

• Can't receive email from QuickBooks Payments.
• Void or refund customer payments in QuickBooks Online.

You can always revisit this post if you have more questions about handling your payments under review in QuickBooks. The Community team is always available to assist you.