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February 2, 2020
Question

1) you changed fields again on us/client is removed from Credit card register where is it?2) you are supposed to be charging us 60 a month not 70

  • February 2, 2020
  • 1 reply
  • 1 view
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1 reply

Level 9
February 2, 2020

Hello @homesteadservice,

 

Before we start with our troubleshooting steps, may I know what fields in your credit card register have been changed? I would appreciate it if you can also attach some screenshots for us.

 

As with your subscription charge, I recommend contacting our Customer Care Support so we can check your account in a secure environment and assist you further. Please use this link to reach our support: Contact the QuickBooks Online Customer Support team.

 

I'm also adding this article about account management for your reference.

 

Thanks for posting. Please reply anytime if you have additional information. I'd be more than willing to help. Cheers!