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plnagy
May 1, 2021
Question

A fake invoice has been sent out from my account. quickbooks cannot be contacted

  • May 1, 2021
  • 12 replies
  • 22 views
quickbooks does not even have a fraud reporting hotline. they work monday through friday. I will have to look for a serious bank to process my payment quickbooks is a huge disappointment.

    12 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    May 1, 2021

    First stop, check your audit log. Who sent the invoice?

    https:// quickbooks.intuit.com/learn-support/en-us/audit-log/use-the-audit-log-in-quickbooks-online/00/186180

     

    plnagyAuthor
    May 1, 2021

    I did. 
    It says system administrator. Who is me. I did not send it for sure.

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      Level 14
      May 1, 2021

      It is possible your credential is compromised. I would recommend to create a new email address and replace your current email address on QBO. 

      drjune
      May 2, 2022

      Same thing happened to me earlier today, and this is the second month in a row. I’ve spent no fewer than 7 hours on the phone with qb customer service types and no one can tell me why or how fake invoices were sent by “the system administrator” at 4 am. . Bottom line: this is embarrassing for me as a business owner. I am officially done with qb. There are better alternatives. 

      Mark_RModerator
      Moderator
      May 3, 2022

      Hi @drjune,

       

      I would feel the same if I did not receive the support I deserve, and still, my issue isn't fixed for more than a month. Rest assured that someone from our team will contact you to help resolve your issue about QuickBooks sending fake invoices.

       

      Please touch base with me here for all of your QuickBooks needs, I'm always happy to help.

      Chris2023
      May 2, 2023

      We have the same issue: from time to time at 4am (UK version), QB creates and even send automatically 2 or 3 fake invoices.

      Nothing to do with the recurring ones mentioned above. 

      We delete the ones that are not sent but for the ones sent we have to email our customers and apologise, but that erodes their trust. 

      AileneAModerator
      Moderator
      May 2, 2023

      I can see the urgency of getting this rectified, and I want to ensure this is taken care of, Chris2023. 

       

      Let's work together to get to the bottom of this. Another solution is let's double check your settings. It's possible that you have an Automatic invoice reminder turned on. When the Automatic invoice reminder is activated, and a due date is set. They will automatically send you email reminders to apply to the new invoices.  

       

       

       

      However, if the Automatic invoice reminder is off, I suggest contacting our customer support team. They have the tools to pull up your account safely and help check your settings.  

       

      Here's how: 

       

      1. Go to the Help menu.
      2. Choose Contact Us.
      3. Enter your concern.
      4. Click Let's talk.
      5. Select Start messaging or Get a callback.
      6. Type in your contact info.

       

      Here's an article that you can read about invoice reminders that send to your customers: Send invoice reminders automatically or manually in QuickBooks Online. 

        

      Let me know if you have other questions or concerns with invoices. I'll be around for you. Take care and have a good one.​​​​​

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