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September 1, 2020
Question

Account billing contact: I cancelled this account in June, yet I just received another credit card charge. I want to talk with someone LIVE in billing dept. WTF???

  • September 1, 2020
  • 1 reply
  • 2 views
No text available

1 reply

QuickBooks Team
September 1, 2020

Hello there, @tjgordonconsult

 

Let me get you in touch with someone from the right support team.

 

As this concern relates to your billing subscription, as much as I would love to take care of this problem immediately, the Community doesn’t have access to tools to track your billing details. 

 

I recommend, reaching out to our Customer Care Team for assistance. They'll be able to further investigate why you're being charged with the cancelled subscription. You can do this by requesting a callback or messaging an agent. Check out this link for ways on how to connect with us: Contact the QuickBooks Online Customer Support team.

 

For more information about what happens to your account after cancelling your subscription, check out these articles: 

I am always here for you if you have any other questions or concerns in managing your account. Just leave me a comment below. Have a great day!