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D
ddtc_llc-outlook
July 30, 2023
Question

ALL past and draft invoices have DISAPPEARED from Quickbooks Self-Employed (online) but they are still visible in the iPhone app???

  • July 30, 2023
  • 1 reply
  • 2 views
They're still active in the iPhone app but the "Invoices" page in the QB-SE online is completely blank except for the "Create New". Using "Search" yields nothing.

1 reply

L
lin_jcaj
Level 9
July 30, 2023

I have the necessary information regarding the disappearance of your invoices from your account, ddtc.

 

We have an ongoing investigation about the disappearance of invoices in the Invoices tab. Please be assured that our engineers are actively working on a solution to resolve this issue and minimize any disruption to your business operations. I recommend reaching out to our Customer Care Support team to have your name added to the list of affected users. By doing so, you will receive timely updates regarding the progress of the solution.

 

Here's how:

 

  1. Go to Help (?) and select Contact Us.
  2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  3. Enter “talk to a human”, then select Continue.
  4. Select which way you want to connect with us.

 

You can keep track of your invoices using your mobile app as an alternative solution.

 

In addition, you can read this article to learn how to manage your transactions moving forward: Categorize transactions in QuickBooks Self-Employed.

 

We greatly value your patience and understanding as we strive to find a permanent fix.

D
ddtc_llc-outlookAuthor
August 1, 2023

All invoices have reappeared (Thanks!). However, an explanation of what happened would be helpful.

Z
ZackE_Moderator
Moderator
August 1, 2023

Thanks for getting back with the Community, ddtc_llc-outlook.

 

I'm happy to hear your Invoices screen is displaying properly now. I can confirm there was an update to our investigation about this on July 31, 2023. Intuit's Product Investigations team has confirmed the issue was resolved with this update.

 

If you continue noticing issues with your Invoices screen not displaying correctly, you'll want to get in touch with our Customer Care team, reference the investigation's case number (INV-90843), and notify the agent you're working with that your Invoices screen is still impacted by the same scenario.

 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

 

Please feel welcome to send a reply here or create a new thread if there's ever any questions. The Community's always here to help. Have a wonderful day!

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