Question

Can anyone tell me when Intuit will have the emailing portion of QB Online invoicing working properly? It has been down for over a week. When will it be repaired?

Forum|Forum|4 years ago
June 2, 2022
12 replies
43 views

No text available

QuickBooks Online

Level 9

Thanks for sharing your concern with us. We do not want you to have to deal with this type of issue. I double-checked my resources and confirmed with the technical team that the email invoicing problem had been fixed.

At this point, I recommend contacting our Customer Service team. They have the tools to put your account in secure mode and guide you through the rest of the procedure until the problem is remedied.

Here's how:

Go to the Help icon in the top right-hand corner.
Press the Contact Us button.
Enter a brief description of the problem and hit Let's Talk.
Select how you want to connect with us.

Be sure to review their support hours, so you'll know when agents are available.

Please keep me updated on how the call goes. I'd like to be certain that this is taken care of for you.

Fiat Lux - ASIA

Level 14

@concrate1

For your reference

https:// quickbooks.intuit.com/learn-support/en-us/other-questions/intuit-ips-found-in-spamcop-blocking-list-preventing-vendors/00/1066289

C

concrate1Author

Please reference Case # [removed]. This has been an ongoing problem for over 2 weeks. I reported it May 25th. One of your workers took over my computer remotely and he couldn't get the invoices to send. He checked with his superiors and indeed there was a problem within the Intuit system. I called Tuesday, May 31st, after Memorial Day weekend and received a very rude customer service representative who let me know that I would receive an email once the situation was resolved. I have resorted now to the QB Community to try to get answers. Today is June 9th. I haven't received an email from Intuit regarding this issue. I am very disappointed in the customer service, the responses from Intuit personnel on this community, and tired of working 3 times as long to invoice our customers. The auto reminders are not sending. It is a problem that needs to be addressed and soon. The pdf I attached were screen shot captures of the ongoing problem. The email addresses are good. The problem is within Intuit.

C

Carneil_C

Level 6

Thanks for getting back to us, @concrate1.

I realize you're devoting a lot of time and effort to finding a solution to your problem. This isn’t the kind of impression we want you to have. Rest assured, I’m here to provide updates on this concern about the invoice email delivery issue.

Currently, we received reports that some users are having the same issue with being unable to send invoice reminders. I suggest reaching out to our Contact Support Team. This way, they'll add you to the list of affected users and notify you via email for updates.

In the meantime, you can read through this article for more details about invoice reminders: Send invoice reminders automatically or manually in QuickBooks Online.

Please feel free to get in touch with me here for any additional questions about managing your invoices in QuickBooks Online. The Community always has your back. Thanks for dropping by and stay safe.

H

hewi12

@concrate1

Here is a link to the most active thread on this issue.

https://quickbooks.intuit.com/learn-support/en-us/other-questions/intuit-ips-found-in-spamcop-blocking-list-preventing-vendors/00/1066289

There are many very frustrated users with this same issue, an no one is getting anywhere with it.

I have found another provider that is offering free conversion for most things. It is through

https://www.reckon.com/

if you wanted to look at someone else. If this issue is not fixed within the next few days, there will be a lot of Intuits customers cancelling their subscription here as they just will not listen. If you have a look at the thread above, you will see what has been happening.

Fiat Lux - ASIA

Level 14

@hewi12 wrote:
I have found another provider that is offering free conversion for most things. It is through
https://www.reckon.com/

@hewi12

This app is only suitable for AU based companies. They've partnered with Intuit in the past for the "white label" QB Desktop AU and Asian versions. You will need a 3rd party conversion service.

C

concrate1Author

It's now August 8th. This issue began in May. That is going on a 4 month problem within the system. I still can't invoice our customers through Quickbooks Online. I haven't been contacted at all about the issue. I am a very frustrated customer. Is anyone else in my same boat? I've resorted back to the work around that takes 3 times as long to invoice our customers.

I know the invoicing isn't working because, every invoice I send, I send myself a blind carbon copy so I know the invoice was sent and I have a record of it.

HELP! Intuit is a better company than this.

JenoP

QuickBooks Team

We'd really want to have this sorted out so you can send your invoices again, concrate1.

According to the latest updates, our engineers are still working on the investigation in relation to being unable to send invoices or reminders from QBO. Other customers have also reported having the same experience when emailing their sales transactions.

In the meantime, you can continue with the workaround while this is being worked on. Rest assured that email communications will be sent out as soon as the issue is sorted out.

We appreciate your patience on this one. Let me know if you need anything else and I'd be glad to offer my help anytime you need it.

C

concrate1Author

Jeno P.,

It has been nearly a month since I reported this issue for the 7th time. It has been two weeks since you gave the answer that the engineers were working on it. This issue has continued since May of 2022 for our business. I will continue to do the email work around. It is sad that a reputable company like Intuit can't find the issue and correct it. In the meantime, I will continue to give credit where credit is due.

Here is the email all our customers are receiving until Intuit corrects this issue:

Dear XYZ Business,

We have been having issues with our QuickBooks Online and their invoicing email system. I am sending invoices this way until Intuit can correct the issue within their program.

Thank you for understanding this issue. Please verify reception of the invoice. If you have any questions, let me know.

Thank you for your business.

I have sent this out with a pdf form of the invoice since May. It's now going on the 4th month of Intuit not being able to find the problem with their invoicing system. Any other advice that you can give me or other frustrated and disappointed users?

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