Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
L
lindak1119
Level 7
January 6, 2019
Question

Can customers make smaller payments to their invoiced bill?

  • January 6, 2019
  • 14 replies
  • 85 views
No text available

    14 replies

    M
    mazar
    Level 6
    January 6, 2019

    Hello,

     

    Yes they can.  When you send an online invoice with the ability for the customer to pay, then can enter whatever amount they want to pay.  The invoice will be reflected by their payment.

     

    Partial Payment: invoice will show open balance left

    Full payment: invoice will show paid in full

    Overpayment: QuickBooks will create a credit balance for the customer

    R
    rrlord
    February 6, 2019

    When my customers make a partial payment on their invoiced bill; the balance remaining shows correctly, but when they click view and pay again, QB shows a different amount that is owed, and won't let them pay the full balance. Ex:  Customer invoiced $211.00 on Jan. 5., with balance due Feb. 5.  Customer paid $100.00 online on Jan. 5, and when returning to pay the balance on Feb. 5; they are only shown that there is $11.00 due, although the invoice attached clearly shows the $111.00 balance.  Can someone help?

    HoneyLynn_G
    HoneyLynn_G
    Level 6
    February 6, 2019

    Hello there, @rrlord.

     

    Thank you for visiting us and providing some details. I can share some insights about partial payments in QBO.

     

    When clicking Receive Payment on an invoice with a balance, you'll be prompted to the outstanding transactions to the specific customer. The ones that are automatically selected are the older transactions. You have to manually un-check them and select the transaction with $111.00 balance.

     

    You also have to verify the Credits of the customer:

    That should close the partially paid invoice, rrlord.

     

    Keep me posted if you have more questions about invoice and payment. I'd be happy to offer my assistance. Wishing you all the best!

    R
    RCVQuickBooks Team
    QuickBooks Team
    April 29, 2021

    Providing the best experience with the product is what we aim for, drea8990. 

     

    The option to turn off the partial payment feature is unavailable in QuickBooks Online (QBO). You may want to resend the invoice again so the customer will pay the remaining balance. If this is something our engineers need to look into, you can submit product suggestions by following these steps:

    1. Click the Gear icon at the top. 
    2. Choose Feedback.
    3. Enter your comments or product suggestions.
    4. Then select Next to submit feedback.

     

    Your valuable feedback goes to our Product Development team to help improve your experience in QBO. You can track feature requests through the QuickBooks Online Feature Requests website. Additionally, you can keep an eye on our QuickBooks Blog to stay up-to-date with the latest news.

     

    Feel free to visit our Invoices and payments page for more insights about adding, organizing, and sending invoices.

     

    You can always post again if you have questions about your account. I'll also address other QBO concerns you might have. Have a great day ahead. 

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement