Hi there, @dr-jessamyn. I can see how important to find your way back using the Back button. Not to worry, QuickBooks Online has shortcut tools that allows you to quickly navigate the tasks you need to perform. By clicking the Dashboard menu from the left panel, you'll be directed to the homepage dashboard. In such case, we can perform basic troubleshooting to resolve the issue. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:Chrome: Ctrl+Shift+NFirefox: Ctrl+Shift+PSafari: Command+Shift+N If you can go back further using the Back button, you may have accumulated too much historical data in your browser. I'd recommend clearing its cache so you can access QuickBooks with a clean slate. You can also use a different supported browser. Additionally, the Dashboard has two different tabs: Get things done and Business overview. These tabs have significant functions that help speed up your work. Check out this article to learn more: Get to know your Home Dashboard. Feel welcome to visit us again and post a comment if you need further assistance with navigating QuickBooks tools. We're always here to help, @dr-jessamyn.

Question

Can’t get back to dashboard after creating an invoice from customer page. The back button gets me back to the customer but I can go no further

Forum|Forum|4 years ago
April 22, 2022
5 replies
37 views

No text available

QuickBooks Online

LieraMarie_A

Level 8

Hi there, @dr-jessamyn.

I can see how important to find your way back using the Back button. Not to worry, QuickBooks Online has shortcut tools that allows you to quickly navigate the tasks you need to perform. By clicking the Dashboard menu from the left panel, you'll be directed to the homepage dashboard.

In such case, we can perform basic troubleshooting to resolve the issue. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

If you can go back further using the Back button, you may have accumulated too much historical data in your browser. I'd recommend clearing its cache so you can access QuickBooks with a clean slate. You can also use a different supported browser.

Additionally, the Dashboard has two different tabs: Get things done and Business overview. These tabs have significant functions that help speed up your work. Check out this article to learn more: Get to know your Home Dashboard.

Feel welcome to visit us again and post a comment if you need further assistance with navigating QuickBooks tools. We're always here to help, @dr-jessamyn.

LieraMarie_A

Level 8

Hi @dr-jessamyn.

Hope you’re doing great. I wanted to see how everything is going about using the Back button. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

D

dr-jessamynAuthor

This issue is still not resolved. Here is my description of what is happening:

I am using QB app on my (freshly updated) iPad.

1) Go to a client/ customer, new or existing

2) Create an new invoice

3) Click the "back button"/ arrow at the top left

4) Puts me back into the client, though at this point the screen looks odd, with the client name mashed into the top left and the back button obscured

5) Stranded! Nowhere to go from there. I literally can go NOWHERE.

6) Close the app and reopen.

I addressed this a month ago. I was given a case number and told that I would be contacted with progress on this issue. I have not been contacted, and when I just tried to reply to my "case" email, I received a notification that the case is closed.

How is it closed, when nothing is resolved?
I need to know if anyone is working on this. It is costing me time and frustration.

If it cannot be resolved I need to be refunded for the subscription and I will be finding a new product to use.

thank you

Dr. Kennedy

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