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darlene_hannah
December 3, 2018
Question

Can't open my invoices. Green circle just goes around and around

  • December 3, 2018
  • 10 replies
  • 40 views
No text available

10 replies

David-212915
Level 5
December 3, 2018

Hi @darlene_hannah,

 

Welcome to the Community. I'm here to assist you with getting past the green circle that goes around and around, so that you can view open your invoices. 

 

It's generally recommended to perform general browser troubleshooting when a user encounters unexpected behavior, such as an invoice not opening. One of these suggestions is to clear your browser's cache, which is stored to speed up browser loading times, but can impede processes. The following article contains additional information about this, as well as steps for supported browsers: How Do I Clear My Browser Cache and Temporary Internet Files?.

 

If you are unable to open the invoices after clearing your browser's cache, I recommend the following article: QuickBooks Online Doesn't Load Correctly or Has Blank Pages.

 

These resources should help to get you on the right track for viewing your transactions. 

 

Please don't hesitate to let me know if you have any questions, as I'm just a post away. Cheering you to a productive and successful week ahead. 

rtwoodworks
September 24, 2019

customers cant pay me because your idiotic buggy invoice system. I am very angry and frustrated. this needs to be fixed. I also do not get notice when invoices are viewed or paid even though I have everything set up for notifications. this is bull. I have enough to do already with my business without having to trouble shoot this kind of nonsence. get it FIXED NOW!!!!!

    RaymondJayOQuickBooks Team
    QuickBooks Team
    September 24, 2019

    Hello there, @rtwoodworks, 

     

    I understand how frustrating it can be when your customers can't pay you online. I want you to know that I'm here to provide some steps so you can receive payments from them. 

     

    First, let's access your account through a private browser. It doesn’t store data in the cache so it's a great way in isolating the issue. Here are the following keyboard shortcuts: 

    • CTRL + Shift + P (Mozilla Firefox and Internet Explorer)
    • Command + Shift + N (Safari) 
    • CTRL + Shift + N (Google Chrome) 

     

    Then, let's try creating and sending a sample invoice to your own email address. This helps us determine if the issue is browser-related. If it works, clear your regular browser's cache through the link provided by DavidSC above. You can also use other supported browsers if private browsing doesn't work. After that, you can now let your customers pay invoices online. 

     

    If the steps above don't work, I'd suggest contacting our QuickBooks Payments Support Team. They can investigate this further why your customers are still unable to pay you online and help resolve it. 

     

    Additionally, the feature to see the invoice status is currently an enhancement request. I personally hear your insights, so I'll directly submit this to our product developers. They are working continuously to improve the product. I recommend visiting our blog posts to learn more about the product updates.

     

    Please know that I'm here anytime you have other concerns. Take care always, @rtwoodworks. 

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