Cant look up customers. says something went wrong. using incognito works fine. and cleared cache and history

Hi, @xtremetruck22. Thank you for becoming a part of the Community family.

I see that you've already tried Clearing your Cache and Cookies (CCC). I'm glad going through the incognito works, but let's see if we can get this back on track for you.

Can you inform me what browser you're currently using? It will help me identify what troubleshooting steps we can take next.

I'm also providing you an article that will give instructions on how to download our QuickBooks Online Desktop App.

It's another excellent workaround for issues. The app also is a good way to use your QuickBooks account without ever having yo go into another browser again. You can easily 1,2,3 and reset the data in the app instead of Clearing Cache and Cookies.

I'll be awaiting your response. Until then, speak soon!