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J
Jan103
June 15, 2022
Question

Credit Card charges by class on Fund Balance Sheet showing as unclassified

  • June 15, 2022
  • 1 reply
  • 9 views

Transactions I've entered with classes assigned on the Credit Card Charges show on Fund Balance Report as unclassified.   This is a custom designed Summary report to show how total cash in the bank is divided among the classes.  This works great except for transactions entered under Credit Card Charges.  All transactions have been assigned classes but show on Fund Balance Report as unclassified.

1 reply

Tori B
Tori BQuickBooks Team
QuickBooks Team
June 15, 2022

Good afternoon, @Jan103. 

 

Thanks for taking the time to reach out to the QuickBooks Community for support. I hope you're enjoying the day so far. 

 

Typically, if you run the report and see amounts in the “Unclassified” column, it means QuickBooks can’t identify the correct classes for some transactions. Sometimes the issue can be as simple as a transaction doesn't have class assigned to it. That said, I recommend double checking each transaction listed in the report as unclassified to ensure there is a class assigned to it. 

 

If there isn't a place to choose a class on the transaction, this could be that QuickBooks doesn't support it. QuickBooks Desktop will use the first transaction in a workflow to classify amounts of subsequent transactions. This is also why you can't add a class to some transactions, like customer payment and bill payment. QuickBooks will use the class you add to an invoice to classify the customer's payment. Therefore, if the payment isn't linked to an invoice that is classified, the transaction will be labeled as unclassified. 

 

For additional details about the process of classified transactions in QuickBooks Desktop, check out Why does my Balance Sheet by Class report have unclassified amounts? 

 

On the other hand, if you're certain each transaction is linked and has class assigned to them, there could be potential data damage in your company file. The data damage can cause unusual behavior in the file, such as mislabeled transactions. If this is the case, I recommend using our Rebuild and Verify Utilities to scan the company file for data damage and repair it. You can use the steps that I've included below to run the Utilities. 

 

To Rebuild the company file:

 

  1. Go to the File menu and select Utilities. 
  2. Choose Rebuild Data. 
  3. QuickBooks will automatically request a back up of the company file to be created before the Rebuild begins, tap on OK to start the back up. 
  4. Once the back up completes, QuickBooks will start the Rebuild for you. 

 

To Verify: 

 

  1. Tap on the File menu and select Utilities. 
  2. Hit Verify Data. 
  3. The Verify will automatically begin. 

 

 

For additional details, check out Fix data damage on your QuickBooks Desktop company file. 

 

Please let me know if you have any questions or concerns. I'm always here to lend a hand. Take care! 

 

 


 


 

J
Jan103Author
June 15, 2022

Tori B,

Thank you for your reply.  The transactions have the classes entered correctly.  I have rebuilt 3 times and verified data.  All the above does not fix the problem.

 

I'm wondering if Quickbooks is unable to fully support credit card transactions on a balance sheet.  Although each line item is in a separate transaction, perhaps QBs sees it as a single entry with multiple line items and different classes assigned to each line item so it gets confused.  The balance sheet shows the correct expense for each class, as entered on the credit card transactions but then shows, on the balance sheet, the total on the credit card as "Unclassified" and shows it as a negative amount. I sure wish there was a way to fix this.  

J
Jan103Author
June 17, 2022

I have entered classes on every transaction and every line item in credit card charges. Yet, at the bottom of Fund Balance Report the credit card charges show as 'Unclassified.'  I have rebuilt and verified the data.  This does not fix the issue.  Again, the appropriate class is debited on the Fund Balance Report yet, at the bottom of the report the credit card charges appear as "Unclassified." Every transaction, every line item on the credit card entry has an assigned class.  Could someone please tell me how get the 'Unclassified' on the Fund Balance report to be a zero balance when the charges and classes are entered correctly on a credit card?  

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