Customer has made a payment, but, it is not showing in Quickbooks as paid. I have a screenshot that it was paid and a confirmation Number. How do I resolve?

I'm here to make sure we get this sorted out, @global_cpr_tech.

You'll know if someone has paid you when you receive an email confirming the payment, and the invoice will be marked as paid within QuickBooks. 

If it's showing unpaid even after payments were made, I'd recommend contacting our Payments Support Team to verify the customer's payment. One of them can take a closer look at your account and review the payment submitted by your customer.

Here's how:

1. Click the Help icon in the upper right of the screen.
2. Select Contact Us on the pop-up. 
3. Enter your question in the How can we help? field and click Let's talk. 
4. Choose either Start a chat or Get a callback.
   

I'm also adding these helpful articles that consist of questions and answers about QuickBooks Payments deposits:

• Deposits FAQ
• Find Out When QuickBooks Payments Deposits Your Money

Feel free to comment down below if you have other questions or concerns. The Community is always here to help. Have a wonderful day, @global_cpr_tech!